Job Title:IT Manager
Location:National
Reports To:Head of Finance
Role Summary
Hydraquip is seeking a strategic and hands-on IT leader to lead the delivery of high-quality IT services across the organisation. This pivotal role ensures IT operations are aligned with business objectives, fosters a secure and efficient technology environment, and drives innovation. The ideal candidate will be a proactive leader with strong technical expertise, excellent stakeholder engagement skills, and a commitment to continuous improvement.
Key Responsibilities
IT Service Delivery & Leadership
* Manage end-to-end IT service delivery, ensuring alignment with business needs and SLAs.
* Establish and maintain IT service standards, processes, and best practices.
* Monitor performance metrics and lead continuous improvement initiatives.
* Oversee incident management, ensuring timely resolution and post-incident analysis.
* Provide hands-on technical support and ensure effective provisioning of hardware, software, and access.
* Lead IT project planning and execution, ensuring alignment with strategic priorities.
* Evaluate emerging technologies to support long-term business goals.
* Implement and maintain cybersecurity frameworks and ensure GDPR compliance.
* Oversee infrastructure management, including servers, networks, endpoints, and warehouse systems or a designated managed third party on Hydraquip’s behalf.
* Evaluate emerging technologies to support long-term business goals.
* Implement and maintain cybersecurity frameworks and ensure GDPR compliance.
End-User & Asset Management
* Manage the full lifecycle of end-user devices, ensuring compliance with internal policies and industry standards.
Business Applications
* Oversee the support, maintenance, and enhancement of business applications.
* Collaborate with development teams to implement new features and resolve issues.
* Drive user adoption and training initiatives for Teams, Power BI, and Fabric.
Stakeholder & Demand Management
* Prioritize IT initiatives based on business needs and resource availability.
* Build and maintain strong relationships with internal and external stakeholders.
Team & Vendor Management
* Lead, mentor, and develop a newly established IT team, fostering a culture of accountability, learning, and continuous improvement.
* Manage vendor relationships to ensure service quality and cost-effectiveness.
Financial Management
* Develop and manage the IT budget (approx. £1 million SG&A spend).
* Monitor expenditures and implement cost-saving measures.
Governance, Risk & Compliance
* Ensure compliance with legal, regulatory, and internal IT standards.
* Identify and mitigate IT-related risks, maintaining robust security protocols.
Key Competencies
* Strategic Thinking & Problem Solving:Ability to navigate complex challenges and define a clear IT vision.
* Customer Focus:Commitment to delivering IT solutions that drive business value.
* Commercial Acumen:Strong understanding of financial principles and cost-effective IT strategies.
* Leadership & Development:Proven ability to lead and grow high-performing teams.
* Change Management & Communication:Skilled in driving change and influencing outcomes.
* Technical Expertise:Proficient in ITSM tools, Microsoft Office Suite, and process improvement methodologies (e.g., Lean Six Sigma).
* Advantageous: Intune, Entra, Power BI, Fabric
Qualifications
* Degree in Computer Science, IT, Business Administration, or a related field (advanced degrees or certifications are advantageous).
* Extensive experience in IT service management, infrastructure, and application support. Ideally within a multi-site or enterprise environment.
* Demonstrated success in team leadership and vendor management within a dynamic enterprise environment.
* ITIL certification or equivalent knowledge is desirable.
* Technical Proficiency: Familiarity with ITSM tools, Microsoft 365, Intune, and endpoint management.
* Proven experience in IT troubleshooting, task prioritization, process adherence and improvement, and working to SLAs and KPIs.
* Outstanding customer service and communication skills (spoken and written).
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