Salary: £40,571 - 40,571 per year Requirements: Active SC Clearance Prior technical knowledge of hardware and software (advantageous but not vital) Strong customer service orientation Willingness to learn and adapt Ability to work flexible shifts between 8am and 6pm, Monday to Friday Responsibilities: Serve as the first point of contact for IT-related issues Receive and fulfill requests within agreed SLAs Provide exceptional service to customers Potentially provide Incident Management support Collaborate within a small, dynamic team Technologies: Hardware Support More: We are seeking SC Cleared First Line Analysts for our Service Desk team, serving a prestigious customer. This role offers a one-year rolling contract with an hourly rate of £19.44 plus overtime. You will be based in one of our offices in Nottingham or Milton Keynes, working in a supportive environment with a diverse team. We value attitude and aptitude as highly as technical skills and encourage applications from individuals at all stages of their IT career. last updated 6 week of 2026