Service Advisor Vacancy - Halesowen We are looking for an experienced Service Advisor to join our successful, family-run Omoda|Jaecoo, Suzuki, Vauxhall and Ford franchise dealership in Halesowen. Manufacturer training will be provided.
Role Overview
As a Service Advisor, you will be the key point of contact for customers in our aftersales department, ensuring they receive exceptional service. Your responsibilities will include:
Welcoming customers upon arrival at the service department.
Liaising with technicians regarding required repairs and alternative options.
Providing customers with detailed information about OEM and aftermarket parts.
Communicating service outcomes and answering customer queries.
Advising customers on warranty protections and cost-saving options.
Managing the service department’s workflow and scheduling.
Updating customers on service progress and informing them when their vehicle is ready for collection.
What We Offer
~ Competitive salary – OTE up to £35,000 (dependent on experience).
~30 days holiday (inclusive of Bank Holidays).
~ Automatic enrolment in the NEST Pension Scheme.
~ Access to our manufacturer training academy for ongoing development.
~ Full-time role: Monday – Friday with a rota for Saturday mornings.
What We’re Looking For
Previous experience as a Service Advisor in a main dealer environment is essential.
Strong communication and organisational skills.
Ability to liaise confidently with technicians, customers, and senior management.
A proactive and customer-focused approach.
A proven track record of delivering excellent customer service and supporting dealership success.
Requirements
GCSEs or equivalent qualifications.
A full, clean driving licence.
No previous criminal convictions.
We look forward to hearing from you!