We are seeking someone with exceptional technical deployment and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of network security and associated technologies and be able to demonstrate a logical and methodical approach to design, implementation and troubleshooting. Here's what the role looks like: Provide expert level support to all clients and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other members of the team Participating in the on-call rota Here are the key skills and experience relevant to this role: Extensive experience in a similar role or field based / consulting role CCNP Certification would be desirable Driving License is essential for the role as the role may involve travel Experience of troubleshooting complex enterprise networks and associated technologies Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role Experience of administering and troubleshooting the following technologies and platforms is essential o Cisco ISR and ASR Routers (2900/4000/1000ASR) o Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence o Cisco Nexus Switching (9K) and Catalyst (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS Experience of administering and troubleshooting the following would be beneficial but not essential o Cisco Wireless Technologies Including Meraki and Cisco Controller Based products o Cisco Identity Services Engine (ISE) o Palo Alto Firewalls Opportunity to work in a dynamic environment during a period of significant business growth. Please apply now for an immediate interview.