Experience within the Window and Door industry is essential. Quality Control & Operational Improvement Manager Location [Site-based / Hybrid – to be confirmed] Overview An established manufacturing business within the window and glazing sector is seeking an experienced Quality Control & Operational Improvement Manager to support the next phase of growth. The business designs and manufactures high-quality window solutions for residential and commercial customers and has built a strong reputation for reliability, service, and craftsmanship. With increasing demand, the focus is now on improving efficiency, reducing cost, and consistently delivering right-first-time quality at scale. This role will play a key part in helping the business produce more product, more efficiently, without compromising on quality or customer experience. Key Responsibilities Quality Control * Develop, implement, and maintain quality control systems across production and installation processes * Monitor product quality, identify recurring defects, and drive root cause analysis * Introduce clear quality standards, inspection processes, and documentation * Work closely with production teams to embed a “right first time” culture * Reduce rework, waste, and customer complaints Operational Improvement * Review end-to-end manufacturing and operational processes to identify inefficiencies * Lead continuous improvement initiatives focused on productivity, cost reduction, and throughput * Introduce lean manufacturing principles and best practices where appropriate * Improve workflow, layout, and material handling to support increased output * Support data-led decision making through KPIs, reporting, and performance tracking Customer Experience & Service * Ensure quality improvements translate into better customer outcomes * Work collaboratively with customer service and installation teams to resolve issues quickly * Help the business deliver a consistent, high-quality product that meets customer expectations Collaboration & Leadership * Act as a trusted partner to senior leadership, production, and operational teams * Coach and support teams to adopt new processes and standards * Promote accountability, ownership, and continuous improvement across the business About You * Proven experience in a quality, operations, or continuous improvement role within manufacturing * Strong understanding of quality systems, process improvement, and operational efficiency * Experience in lean manufacturing, Six Sigma, or similar methodologies (formal qualification desirable but not essential) * Hands-on, practical mindset — comfortable working on the shop floor as well as at a strategic level * Confident communicator who can influence, challenge, and engage teams at all levels * Commercially aware, with a clear focus on cost, efficiency, and customer satisfaction What’s on Offer * Opportunity to make a visible, lasting impact in a growing manufacturing business * Key role in shaping how the business scales efficiently and sustainably * Competitive salary, dependent on experience * Supportive leadership team and a culture open to improvement and change