Hours: 22.5hrs - 3 days 9am-5pm, every other Saturday 9am-12pm
Hours: 35 - Talk to us about Flexible Working
Contract Duration: Full-Time, Fixed Term Contract
Location: Principality Branch, Abergavenny
Location: Principality Branch, Gorseinon
Hours: 35
Contract Duration: Full-Time, Fixed Term Contract
Looking to build a meaningful career – even ifyou’renew to the financial services?We’vegot you covered.
AtPrincipality Building Society,we believe great people come from all backgrounds.That’swhywe’relooking for individuals with energy, empathy, and a passion for helping others to join our team.Nopreviousindustry experiencerequired.We’llprovide full training and support to help you succeed.
As aSenior Customer Consultant,you’llbe the first point of contact for our members, making sure they feel welcome,supportedand valued, whether they visit us in-branch, via telephone or get in touch online.
As a Senior CustomerConsultant,you will:
* Welcome and support customers in finding the right financial solutions.
* Deliver outstanding service that builds trust and long-term relationships.
* Mentor and support a team of Customer Consultants, helping them growand develop.
* Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
* Supporting customers over the phone and through our digital channels.
* Ensuring the smooth running of daily branch operations in line with policy and procedures.
* Staying up to date with internal policies and regulatory requirements.
* Working collaboratively with your colleagues across the branch network and deliver exceptional service.
Whatwe’relooking for:
* A natural people person withstrong communicationskills.
* Comfortable working in a fast-paced, customer focused environment.
* Ability to deliver outstanding customer service, either face-to-face or over the phone.
* A proactive attitude and willingness to learn and grow in the role.
What we offer:
* Full training – no financial background needed.
* Supportive team environment where your encouraged to thrive.
* A career with a real purpose and impact.
Ready to start your journey with us?
Apply now andlet’sbuild your future – together.
Hours for this role are Part-Time 22.5 hours p/w 3 days 9am-5pm, every other Saturday 9am-12pm
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