You will support the delivery of customer‑focused CRM communications while maintaining accurate, high‑quality data and optimising CRM processes across the business. This hands‑on role involves managing CRM campaigns, enhancing digital workflows, and collaborating closely with teams to improve overall customer experience.
Client Details
Our client is a well‑established, innovation‑led manufacturer with a strong global presence, known for delivering high‑quality products and solutions across multiple specialist markets.
Description
CRM Marketing
Build, test, and deploy CRM email campaigns in HubSpot and Klaviyo, ensuring best practice in design, deliverability, segmentation, and personalisation
Monitor campaign performance and engagement, using insights to inform future optimisation
Support ongoing improvements to customer journeys, workflows, and automation within HubSpotCRM Data Management
Partner with sales and marketing to maintain accurate, consistent, and high‑quality CRM data
Support ongoing data hygiene efforts including segmentation, duplication, and contact management
Act as a key guardian of CRM data quality across marketing and customer service workflowsCross Team Collaboration
Work closely with the Customer Service team to embed and maintain the new HubSpot-based service process
Serve as a CRM point of contact, ensuring tools and communication flows support front‑line activity
Help ensure smooth, efficient handling of customer enquiries through CRM
Build strong working relationships across marketing, customer service, and wider teamsSocial Media Support
Support social media customer response activity, ensuring comments and enquiries receive timely, appropriate replies
Work with the Social Media Lead on escalation processes, tone of voice, and response consistency
Assist with logging and tracking customer interactions received via social channelsOther
Feed insights, challenges, and business needs into CRM planning and strategy
Support broader marketing activity where required and particularly during peak periods or key campaignsProfile
Essential
Experience working with HubSpot or similar CRM platforms
Solid understanding of CRM and email marketing best practices
High level of accuracy and attention to detail, especially regarding data quality
Strong communication and stakeholder management skillsDesirable
Experience supporting customer service teams or processes
Exposure to social media community management or customer response activity
Involvement in broader marketing campaigns or cross‑team initiativesJob Offer
Salary: £40,000 - £45,000, depending on experience
Retirement support: Employer pension contribution
Remote working: Must be based within 2 hours of Hampshire, UK
Annual leave: 25 days of annual leave, plus all bank holidays