Are you an enthusiastic Receptionist ready to join a new team? We require a Receptionist to deliver exceptional care to our clients and their pets at Chine House in Sileby, Loughborough.
We offer veterinary services to Small Animal, Exotics and Equine clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopaedic procedures. We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and in-house laboratory.
You will be supported to develop your skills and will have the opportunity to progress as we are a growing, thriving company with lots of new opportunities.
The ideal candidate will be a positive, friendly service-orientated person with a "can do" attitude who has:
* Previous customer service experience working within a fast-paced environment (essential).
* Previous Veterinary experience (desirable).
* Proven track record of maintaining good working relationships with clients and colleagues.
* Excellent communication skills, both written and verbal.
* Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
* Outstanding telephone manner with the ability to build rapport with customers quickly.
* Self-motivated and able to work on own initiative.
* Excellent attention to detail
* Proficient with computers (windows based applications)
This role will involve:
* Welcoming and registering new customers.
* Booking in customers and making sure they excellent service
* Answering the telephone and dealing with a range of customer queries.
* Liaising with vets where necessary
* Managing customer expectations regarding wait time.
* Administration duties e.g. scanning in paperwork, filling in forms etc.
* Taking payments.
Benefits:
* 6 weeks (pro rata)
* Healthshield health insurance cover
* Cycle to work scheme
* Enhanced maternity/paternity leave
* Pension scheme
* Generous staff Discount (following successful 6 month probation)
* Supportive environment and a great place to work.
Working Hours:
Your standard working hours will be 16 hours per week. You will also be part of our Saturday morning rota.
PREVIOUS APPLICANTS NEED NOT APPLY
Job Types: Part-time, Permanent
Pay: Up to £23,810.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
Experience:
* Veterinary Receptionist: 1 year (preferred)
* Customer Service: 1 year (preferred)
Work Location: In person
Application deadline: 19/09/2025