Overview
As our Administration Assistant, you'll provide comprehensive administrative support to the Care Home and Head of Care, including coordination of the care home daily diary, ensuring a professional and efficient service is provided at all times.
Responsibilities
* Maintaining DoLs applications - tracking progress and chasing applications as required.
* Entering incidents, accidents, complaints and compliments on the Datix system.
* Ordering relevant supplies, maintaining an accurate inventory of all medical equipment and ensuring adequate stock levels at all times, including stationary, paperwork forms and all relevant documentation.
* Updating and maintaining all relevant systems and electronic files, including the rota for payroll and agency staff hours.
* Following Head of Care or Village Manager approval, you'll process the booking of agency workers, ensuring accurate information on all workers is obtained.
* Supporting with funding applications and care home enquiries, ensuring the relevant systems are updated accordingly.
* Assisting with telephone handling, including taking enquiries from residents, staff and visitors, acting as a receptionist to the Care Home as required.
* Supporting residents with external medical/health appointments, ensuring transport is booked where required.
* Dealing with residents' post, ensuring the correct authorisation is obtained.
Qualifications
* You hold a minimum of 5 GCSEs (or equivalent) at Grade C or above (including English and Maths) and a Level 3 NVQ in Business Administration and experience of working within a care home environment would be advantageous.
* With previous experience in an office environment, you're confident using Microsoft Office, specifically Word and Excel.
* Friendly and professional, both face to face and over the phone, you're organised and able to work well within a team.
* With a dedicated and efficient work ethic, you thrive in a busy environment and are able to handle a varied workload.
About Us
Here at Bupa, we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
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