VITEC have a fantastic new opportunity for someone to join our Customer Operations team in Dalgety Bay, Fife. The role is suited to someone who has experience of working in a similar fast paced customer service environment. If your passionate about delivering a high standard of customer service in a global organisation then this might be the perfect opportunity for you. VITEC’s UK division is based in Dalgety Bay, Scotland, a leading IPTV and digital signage provider across Europe, the Middle East and APAC. Our values and solutions have formed the foundation of a reputation which has allowed us to build a global list of recognised customers. General Description: This role supports the Team with the processing of customer sales orders from receipt of customer Purchase Order through to releasing the order for shipping. Role Specific Responsibilities: * Plan and administer the processing of customer sales orders from receipt of customer PO through to releasing the order for shipping. This involves, but is not restricted to: * Checking customer PO details and pricing and highlighting any discrepancies * Accurately entering customer orders to the order system (Epicor) * Checking availability and advising the customer of any stock-related issues and confirming shipping dates * Creation of shipping and export documentation as required * Verification and audit of Warranty start/end dates. Maintenance of estates and dealing with associated issues to ensure that data is accurate and updated. * Dealing with any special logistical requirements or requests * Providing management reports as directed by the Director of Operations. * Processing customer loan and RMA requests and chasing non-return of goods * Processing and issuing of customer NDAs * In addition the above, this role also has the following responsibilities: * Support the development and testing of system improvements. * Monitor and report on KPIs which impact on customer service as agreed with QA. * Support the resolution of customer complaints and any corrective actions which may be required. Key Dimensions of the role: Qualifications * Good standard of higher-level education- Maths and English to at least Nat 5 * Desirable, degree in related discipline eg Business Studies Knowledge/Skills * Demonstrate previous experience of working in a customer facing role. * Have good experience of using Microsoft Office software, particularly Excel and Word. Personal qualities * Excellent communication skills * High level of integrity to provide excellent customer care internally and externally with a genuine willingness to help * Trustworthy, discreet and reliable with a positive “can do” attitude * Be hard-working and willing to take on new tasks and responsibilities and have the confidence to seek assistance from colleagues when required * Strong attention to detail * Ability to multitask and prioritise work according to timescales * Ability to use initiative and take ownership of tasks set, with a willingness to ask for help and support when situations dictate * Be equally comfortable working as part of a team as well as on an individual basis * Have the flexibility and willingness to take on tasks as required to meet the immediate needs of the team and the company overall About VITEC VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network. From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems. Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG™ for continued environmental efforts to reduce greenhouse gases. Why work for VITEC? People Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference. Work/life balance When you thrive, we thrive. Work- life balance is the key to a rewarding career. As you grow and develop, you’ll discover the tools, culture, and opportunities to help personalise your career journey, so it’s as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible. Growth Potential Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal – check out our company timeline and corporate overview – our future direction is clear. Diversity and Inclusion Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart. Team Culture Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is located. Small teams mean your efforts and the great decision you make every day are seen. We’ve created a great team environment, with regular meetups for team collaborations and to share fun times together as well. Benefits We take care of everyone. What makes us tick is our people. Our people are everything. The VITEC benefits package goes above and beyond, focusing on your physical, emotional and social wellbeing. You can find out more about the benefits we offer from the HR Contact in Country. How to Apply VITEC is an equal opportunity employer, and the only thing that matters to us is your ability to do this role. To apply, please click on the button to apply