Overview
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
Responsibilities
* Deliver a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.
* Communicate with customers on the telephone, via email and responding to website requests.
* Manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers.
* Think on your feet and use your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
Qualifications / Experience
* Experience in a customer service environment; ideally with industry experience.
* Interest in seeing and feeling the impact of your work in a hands-on, highly operational, service-focused business.
Benefits / What we offer
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.
We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
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