£26,379 (in probation) rising to £27,767 per annum
Peterborough
Full Time
Permanent
We have a fantastic opportunity for the right candidate to join our Resident Contact CentreTeam working at Head Office, Shrewsbury Avenue.
Hours of work are between 0800 1800 Monday to Friday on a rota basisplus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37per week.
As a Resident Contact Centre Adviser for Cross Keys Homes you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.
Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim ...