The role is funded at 0.4 FTE annually, but we are happy to consider flexible working including the option to condense these hours during University semesters. Department The role holder will join the Student Services team within the Department of English and Related Literature in the Faculty of Arts and Humanities. While the primary focus is providing support to this department, the University operates a flexible portfolio model. Consequently, the post holder may be required to work across other faculty departments as business needs require. Role We seek an experienced Student Service Administrator with the drive to deliver the highest quality service to students and staff. This is a varied role supporting large numbers of students, including international students. You will gain an understanding of our programme structures and regulations, and be able to respond to detailed queries from students and staff. You will support the student lifecycle, from induction to graduation. You will take responsibility for a range of administrative tasks. You will work well in a team, sharing best practice with colleagues, improving efficiency and communication, and working flexibly to support colleagues in periods of high activity or staff absence. With the ability to work to tight deadlines, whilst managing conflicting priorities, the role-holder will provide high levels of customer service at all times with a friendly, approachable, ‘can-do’ attitude. Skills, Experience & Qualification needed Experience of working in a varied administrative role effectively balancing competing priorities Experience in the use of relevant IT applications and/or systems including MS Office and/or Google applications Experience in a student-facing or educational administrative role Experience of dealing with confidential and sensitive information Experience of providing an excellent standard of customer service to a range of stakeholders Interview date: To be confirmed For informal enquiries: Isabel Jagoe ( isabel.jagoe@york.ac.uk ) The University strives to be diverse and inclusive – a place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. EqualityatYork As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York’s commitments under the Disability Confident scheme .