What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, guiding what you need to select and the time allocated for each shop.
* Handling customer queries, processing orders, and assisting with loading vans for Home Delivery Drivers.
* Serving customers proactively, answering questions, and offering assistance to ensure a great shopping experience.
* Building knowledge about products, services, and promotions to make helpful recommendations.
* Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
* Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical, high-energy environment, both independently and as part of a team.
* Friendly, welcoming, and enthusiastic about helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and to a high standard across the store, with opportunities to learn new skills.
* Comfortable learning to use new digital tools and technology, and able to lift shopping containers up to 15kg.
* Attentive to detail, maintaining a clean and clutter-free store, and creating the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we’ll match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.
Please note that our vacancies may close quickly, so we encourage candidates to apply early.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer, where every colleague can achieve their potential and every customer feels welcome.
Our colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to support understanding and teamwork. Our internal networks promote representation and help remove barriers.
We offer development opportunities, including mentorship, training, and career pathways, to help colleagues grow. We celebrate diversity through initiatives and events. For more on our inclusivity efforts, please visit here.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Our stores are fast-paced, community-focused environments where food is our passion. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts start before 6am or end after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
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