Job Description
Parts/Service Administrator
Milton Keynes, office based
Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide.
You will provide first-class support to a network of dealers throughout the UK and Ireland.
Key Responsibilities:
* Supporting the dealers for all products in the network (via phone, email and the helpdesk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries
* Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability
* Processing return credits and invoices
* Liaising with courier partners regarding the delivery of parts and accessories
* Supporting the Dealer Services Manager with the onboarding of new dealers
* Investigate and resolve claims and queries
* Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network
What skills and experience are we looking for?
* Automotive industry experience with vehicle parts and accessories
* High level of attention to detail
* Problem solving skills
* Good numerical and literacy skills
* Proficient in Microsoft Office packages, including Excel
* Excellent verbal and written communication skills