Job Summary
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, a keen attention to detail, and the ability to handle multiple tasks efficiently in a busy GP surgery environment.
Main duties of the job
* Greet and welcome patients in a warm and professional manner.
* Answer phone calls promptly, ensuring excellent phone etiquette at all times.
* Manage incoming and outgoing correspondence, including emails and postal mail.
* Perform clerical duties such as data entry, filing, and maintaining records.
* Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours, either on the computer or manually.
* Assist with administrative tasks as required by management.
* Maintain an organised reception area, ensuring it is tidy and presentable at all times.
* Ensure that all new patients are registered onto the computer system promptly and accurately.
About Us
We are a friendly and busy GP surgery based in Chingford E4, seeking an enthusiastic, cheerful, reliable and motivated individual.
Practice details
* GMS Practice with 6,700 patients
* 4 Partners & 2 regular locum doctors
* 1 Practice Nurse
* 3 HCAs
* 1 First Contact Physio
* 2 Pharmacists
* 1 Social Prescriber
* 2 Medical Secretaries
* 6 Receptionists
* EMIS Web system
Job locations
* 1 Mount Echo Avenue, Chingford, E4 7JX
Salary
£12.21 to £13.26 per hour, depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A3860-26-0000
Job Description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST/ADMINISTRATOR
REPORTS TO: PRACTICE MANAGER
HOURS: 37 hours per week
Mon 8am - 2pm
Tue 8am - 6.30pm
Wed 8am - 2pm
Thu 8am - 6.30pm
Fri 1pm - 7pm
Job Summary
The purpose of the role is to:
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties And Responsibilities
The duties and responsibilities may include any or all of the items in the following list. Duties may vary and will be directed by the Practice Manager. Such duties may include (not exhaustive):
* Opening up/locking-up of Practice premises and maintaining security
* Maintaining and monitoring the Practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming and outgoing mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with Practice guidelines
* Processing invoices and medical reports
* Computer data entry/data allocation and collation; processing and recording information
* Initiating contact with and responding to requests from patients and other team members
* Clearing and restocking consulting rooms as required
* Providing clerical assistance to Practice and Trust staff, including word processing, filing, photocopying and scanning
* Ordering, re-ordering and monitoring of stationery and supplies
* Providing refreshments for staff and visitors and keeping the kitchen area tidy
* Keeping reception area, notice-boards and leaflet dispensers tidy
Confidentiality
All information relating to patients, carers, Practice staff and other healthcare workers is confidential and should be handled in line with Practice policies and data protection legislation.
Health & Safety
The post-holder will assist in promoting and maintaining health, safety and security as defined in the Practice Health & Safety Policy, including infection control procedures and risk management.
Equality And Diversity
Support equality, diversity and rights of patients, carers and colleagues and respond respectfully to individuals from diverse backgrounds.
Personal/Professional Development
Participate in training and annual performance reviews and maintain records of own development.
Quality
Maintain quality within the Practice, monitor performance and contribute to improvement efforts.
Communication
Communicate effectively with team members, patients and carers and accommodate different modes of communication as needed.
The Post-holder Will
Contribute to the implementation of services and participate in audits where appropriate.
Person Specification
Essential
* Proficient in using computer systems and software
* Strong organisational skills with the ability to prioritise tasks effectively
* Excellent phone etiquette and interpersonal skills to communicate clearly with clients and colleagues
* A proactive approach to problem-solving with strong attention to detail
* Flexibility to adapt to changing priorities in a fast-paced environment
Desirable
* Experience of working as a GP Receptionist and administrator
* EMIS user
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be required.
Employer details
* Employer: The Ridgeway Surgery
* Address: 1 Mount Echo Avenue, Chingford, E4 7JX
* Employer's website: https://www.ridgewaysurgerychingford.nhs.uk/
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