Responsibilities:
1. Manage the entire lifecycle of IT hardware assets, from procurement and deployment to maintenance, refresh, and disposal, utilizing the ServiceNow platform; specifically HAM Pro.
2. Maintain accurate and up-to-date records of all hardware assets within the ServiceNow Configuration Management Database (CMDB) and Asset Management modules.
3. Establish adoption and best practice to processes for hardware asset tracking, inventory management, and reconciliation to ensure data integrity. Look to continually optimize and automate to improve efficiency.
4. Enable and support regular audits and reconciliations of physical hardware assets against ServiceNow records, identifying and resolving discrepancies.
5. Collaborate with Procurement, Finance, and other IT teams to ensure efficient hardware acquisition, deployment, and financial tracking.
6. Monitor asset utilization and performance, identifying opportunities for optimization, cost savings, and improved efficiency.
7. Ensure compliance with company policies, regulatory requirements, and vendor contracts related to hardware assets.
8. Generate reports and dashboards from ServiceNow to provide insights into hardware asset inventory, lifecycle status, costs, and trends.
9. Support the development and continuous improvement of ITAM processes and procedures, specifically for hardware.
10. Participate in strategic planning for hardware asset management, including technology refreshes and end-of-life planning.
11. Provide training and guidance to other IT staff on hardware asset management best practices and ServiceNow usage.
What You Need to Succeed (minimum qualifications):
12. Bachelor's degree in a related field.
13. 5+ years of experience in Hardware Asset Management
14. Strong understanding of ITIL principles
15. Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
16. Proven ability to collaborate effectively with cross-functional teams and build consensus.
17. Excellent analytical and problem-solving skills.
What will give you a competitive edge (preferred qualifications):
18. Experience with ServiceNow Ham Pro
19. ITIL v4 Foundation certification or higher.
Additional Information:
20. Travel: 0-10%
21. Location: Hook, UK - Hybrid Work Environment