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Account Relationship Manager, Darlington
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Client:
Baltic Recruitment
Location:
Darlington, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
d7707c2e34e8
Job Views:
15
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Description
Baltic Recruitment are currently recruiting for Permanent Account Relationship Manager (All Levels: Standard to Senior), joining our client’s Head Office in Darlington. This role is Office Based (Hybrid working available following successful completion of probation).Client relationships are at the heart of what our client does. That’s why they’ve created an Account Manager pathway – whether you’re early in your account management journey or ready to take the lead with more strategic SME partnerships.They offer two progression levels within this role: Account ManagerSenior Account Manager Across both roles, you’ll play a vital part in managing and growing employer accounts, supporting learner journeys, and identifying new opportunities to add value. You’ll join a high-performing, supportive team working with SMEs to drive successful apprenticeship experiences.As you progress, you’ll take on increased ownership, strategic input, and account complexity – with each level offering clear development and increased earning potential.Key Responsibilities & Role Expectations:Account ManagerYou’re focused on delivering exceptional service to employers and learners alike, while growing your experience in sales and customer success. In this role, you’ll: Manage a portfolio of SME employer accountsAim for 4 apprenticeship starts per monthServe as the main point of contact for your assigned clientsIdentify and generate new opportunities through progressions, upselling, and cross-sellingCollaborate with internal teams and coaches to resolve learner or service issuesEnsure accurate client records and data trackingSupport strong learner completion and retention ratesContribute to a positive team environment and service standards Senior Account ManagerYou’re confident in independently managing accounts, solving challenges, and influencing positive outcomes for clients and learners. In this role, you’ll: Take ownership of a broader and more complex account baseAim for 5 apprenticeship starts per monthBuild strong, long-term relationships with decision-makers in your portfolioTake a consultative approach to identifying employer needs and positioning solutionsProvide proactive account management, including regular reviews and growth planningEscalate and resolve issues with minimal supervisionCoach junior team members and share insights to improve team performanceMaintain accurate account forecasting and reporting Essential Knowledge, Skills & Experience A natural relationship-builder with integrity, reliability, and strong communication skillsExperience in account management, customer success, sales, or recruitmentA proactive, solutions-focused mindset with strong problem-solving skillsAble to juggle multiple responsibilities and adapt quickly in a fast-paced environmentSelf-motivated, results-driven, and comfortable working independently or as part of a teamStrong organisational and negotiation skillsPassionate about helping others and delivering a high-quality experience Company Benefits:Our Client, are committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top Best Places to Work, they’re proud of their culture, people, and the meaningful work they do every day. Here’s what you can look forward to as part of the Team:Career Development: Fantastic progression opportunities and clear career pathwaysFull training and ongoing support from their in-house Enablement TeamTailored CPD investment including 1:1 public speaking coaching, presentation skills, and more Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activitiesEarly finish every Friday – operate a 4.5-day working week25+ days annual leave, increasing to 30 with length of serviceNo weekend or Bank Holiday workingFull office closure between Christmas and New YearAdditional Life Event Day annually for those big moments that matterBuy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILLAccess to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing SpecialistLocal discounted gym membershipsEnhanced maternity and paternity leave (after 2 years’ service) Recognition & Engagement: Scratch Card Scheme – instant wins for great workBreakfasts, competitions, and engagement daysVolunteer Day annually to give back to causes you care about They don’t just believe in a people-first culture – they bring it to life every day. And the most exciting part? They are only just getting started. Join them on their journey and be part of something meaningful, ambitious, and full of opportunity.Salary: £30, – £38, (OTE £42, – £45,) DOE. Candidates may also be interested in Sales, Business Development, New Business, B2B Sales, B2B, Account Manager, Account Management.Job Reference: SM/ACCRELATIONMAN_Salary: £ - £ per annum + OTE £42, - £45,Salary per: AnnumJob Duration: Baltic Recruitment Sector: Education_trainingJob Type: PermanentJob Location: County Durham, DarlingtonJob Industry: SalesJob Skill: Account Management, Account Manager, B2B, B2B sales, Business Development, New Business., Sales
Description
Baltic Recruitment are currently recruiting for Permanent Account Relationship Manager (All Levels: Standard to Senior), joining our client’s Head Office in Darlington. This role is Office Based (Hybrid working available following successful completion of probation).Client relationships are at the heart of what our client does. That’s why they’ve created an Account Manager pathway – whether you’re early in your account management journey or ready to take the lead with more strategic SME partnerships.They offer two progression levels within this role: Account ManagerSenior Account Manager Across both roles, you’ll play a vital part in managing and growing employer accounts, supporting learner journeys, and identifying new opportunities to add value. You’ll join a high-performing, supportive team working with SMEs to drive successful apprenticeship experiences.As you progress, you’ll take on increased ownership, strategic input, and account complexity – with each level offering clear development and increased earning potential.Key Responsibilities & Role Expectations:Account ManagerYou’re focused on delivering exceptional service to employers and learners alike, while growing your experience in sales and customer success. In this role, you’ll: Manage a portfolio of SME employer accountsAim for 4 apprenticeship starts per monthServe as the main point of contact for your assigned clientsIdentify and generate new opportunities through progressions, upselling, and cross-sellingCollaborate with internal teams and coaches to resolve learner or service issuesEnsure accurate client records and data trackingSupport strong learner completion and retention ratesContribute to a positive team environment and service standards Senior Account ManagerYou’re confident in independently managing accounts, solving challenges, and influencing positive outcomes for clients and learners. In this role, you’ll: Take ownership of a broader and more complex account baseAim for 5 apprenticeship starts per monthBuild strong, long-term relationships with decision-makers in your portfolioTake a consultative approach to identifying employer needs and positioning solutionsProvide proactive account management, including regular reviews and growth planningEscalate and resolve issues with minimal supervisionCoach junior team members and share insights to improve team performanceMaintain accurate account forecasting and reporting Essential Knowledge, Skills & Experience A natural relationship-builder with integrity, reliability, and strong communication skillsExperience in account management, customer success, sales, or recruitmentA proactive, solutions-focused mindset with strong problem-solving skillsAble to juggle multiple responsibilities and adapt quickly in a fast-paced environmentSelf-motivated, results-driven, and comfortable working independently or as part of a teamStrong organisational and negotiation skillsPassionate about helping others and delivering a high-quality experience Company Benefits:Our Client, are committed to creating an environment where you can thrive – professionally, personally, and socially. Voted one of the Sunday Times Top Best Places to Work, they’re proud of their culture, people, and the meaningful work they do every day. Here’s what you can look forward to as part of the Team:Career Development: Fantastic progression opportunities and clear career pathwaysFull training and ongoing support from their in-house Enablement TeamTailored CPD investment including 1:1 public speaking coaching, presentation skills, and more Culture & Work-Life Balance: A fun, supportive environment with regular social events and team activitiesEarly finish every Friday – operate a 4.5-day working week25+ days annual leave, increasing to 30 with length of serviceNo weekend or Bank Holiday workingFull office closure between Christmas and New YearAdditional Life Event Day annually for those big moments that matterBuy & Sell Holiday Scheme for extra flexibility Health & Wellbeing: Free, confidential mental health support through SPILLAccess to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing SpecialistLocal discounted gym membershipsEnhanced maternity and paternity leave (after 2 years’ service) Recognition & Engagement: Scratch Card Scheme – instant wins for great workBreakfasts, competitions, and engagement daysVolunteer Day annually to give back to causes you care about They don’t just believe in a people-first culture – they bring it to life every day. And the most exciting part? They are only just getting started. Join them on their journey and be part of something meaningful, ambitious, and full of opportunity.Salary: £30, – £38, (OTE £42, – £45,) DOE. Candidates may also be interested in Sales, Business Development, New Business, B2B Sales, B2B, Account Manager, Account Management.Job Reference: SM/ACCRELATIONMAN_Salary: £ - £ per annum + OTE £42, - £45,Salary per: AnnumJob Duration: Baltic Recruitment Sector: Education_trainingJob Type: PermanentJob Location: County Durham, DarlingtonJob Industry: SalesJob Skill: Account Management, Account Manager, B2B, B2B sales, Business Development, New Business., Sales #J-18808-Ljbffr