Job Purpose
This is an exciting new opportunity for a Registered Manager to establish and lead a brand-new domiciliary care service in Letchworth under the Future Home Care Solutions brand. Our existing Fulbourn service is rated Outstanding by the Care Quality Commission (CQC), and we are committed to replicating the same high standards in Letchworth.
The Registered Manager will play a pivotal role in launching, shaping, and managing the service, ensuring compliance with CQC regulations and delivering a safe, effective, caring, and responsive experience for clients. The post holder will lead and support the Training Manager, Deputy Manager, and Office Manager, ensuring strong teamwork, operational excellence, and a values-driven culture from the very beginning.
Key Responsibilities
1. Service Launch & Leadership
2. Lead the setup and registration of the new domiciliary care service in Letchworth.
3. Provide strong leadership to the management team (Training Manager, Deputy Manager, Office Manager), fostering a collaborative and accountable culture.
4. Set clear objectives and expectations for all team members, ensuring effective onboarding and continuous professional development.
5. Champion the values and vision of Future Home Care Solutions, creating a positive, client-focused culture from day one.
6. Regulatory Compliance (CQC)
7. Ensure the service is fully compliant with all CQC requirements from launch, including safety, effectiveness, caring, responsiveness, and leadership.
8. Maintain up-to-date knowledge of regulatory changes, implementing required policies and procedures.
9. Prepare for and lead CQC inspections, embedding a culture of compliance and excellence.
10. Ensure accurate records and documentation are consistently maintained.
11. Quality Assurance
12. Establish and monitor key performance indicators (KPIs) to measure the quality of care delivery.
13. Conduct regular audits and service reviews, identifying improvements to enhance quality and efficiency.
14. Manage complaints and feedback processes, ensuring swift resolution and continuous learning.
15. Operational Oversight
16. Oversee all aspects of the service's daily operations, ensuring clients' health, safety, and wellbeing.
17. Lead on risk assessments and safeguarding processes to protect both clients and staff.
18. Ensure care plans are person-centred, regularly reviewed, and reflect client preferences.
19. Staff Management & Retention
20. Lead recruitment for the new service, ensuring the appointment of skilled, compassionate staff.
21. Develop and implement staff retention strategies, including recognition, development, and wellbeing initiatives.
22. Support the Training Manager in delivering a robust induction and ongoing training programme.
23. Monitor staff engagement and resolve any workforce challenges swiftly.
24. Client Retention & Satisfaction
25. Build strong, trusted relationships with clients and their families, ensuring their voices shape service delivery.
26. Ensure consistently high standards of care to maintain client satisfaction and loyalty.
27. Implement retention strategies, such as personalised care plans, open communication, and prompt resolution of concerns.
Person Specification Essential Qualifications and Skills
* Level 5 Diploma in Leadership for Health and Social Care (or working towards).
* Proven experience in managing domiciliary care services.
* In-depth knowledge of CQC regulations and quality standards.
* Strong leadership and team management skills.
* Excellent interpersonal and communication abilities.
* Ability to manage budgets and allocate resources effectively.
Job Type: Full-time
Pay: £45,000.00-£48,000.00 per year
Benefits:
* Company car
* Company pension
* Private medical insurance
* Referral programme
Experience:
* Registered Manager : 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person