Join to apply for the 2nd Line Support Technician role at ABL Architectural Products Corp.
At Anglian, we're a leading home improvement company committed to high-quality products and exceptional service. Join us to make a real impact in an exciting, fast-paced industry.
The Role
We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. You will provide technical assistance and support to staff across the country, working closely with IT professionals to resolve issues efficiently and effectively.
Key Responsibilities
* Provide 2nd line IS Support via phone or e-ticketing system, logging tickets using Heat software.
* Build IS Devices to standard, including laptops, desktops, and mobiles.
* Log faults with third-party maintainers, follow up, and ensure resolution within SLA.
* Maintain up-to-date documentation for IT network, hardware, and software configurations.
* Assist in designing and implementing new or improved IS systems.
* Act as an escalation point for unresolved first-line support tickets.
* Manage inventory dispatch from the IS department.
* Deliver excellent customer service to all staff.
* Spend one day per week acting as a First Line Support.
What We're Looking For
* Proven experience in a similar support role.
* Full UK driving license.
* In-depth knowledge of Windows OS, Microsoft applications, and Office 365.
* Strong troubleshooting skills for desktop and laptop hardware.
* Basic PowerShell scripting knowledge.
* Familiarity with Thin Client technology, Android, and other mobile OS.
* Knowledge of WAN, LAN, and wireless networks.
Why Join Us?
* Competitive salary and benefits.
* Pension scheme.
* 31 days holiday plus your birthday off.
* Paid volunteering leave.
* Health & well-being benefits, including gym discounts and mental health support.
* Discount schemes on products and days out.
* Opportunities for career development and ongoing learning.
Apply today to take the next step in your career!
Our company is committed to equality, diversity, and inclusion, aligning policies with government guidance to reduce health risks in the workplace.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Manufacturing
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