Our people are the heart of Hindleap Warren. The Sales and Marketing team is small, dedicated, hardworking, and absolutely committed to improving the lives of young people y providing outstanding outdoor learning opportunities. We are looking for a passionate and dedicated individual who shares our values to join our mission. You will be one of two Account Executives, working closely with the Sales and Marketing Manager to support day-to-day sales, administration, account management, and marketing.
This role involves working across teams at Hindleap Warren, including Operations, Facilities, Finance, and Fundraising. There is regular collaboration with the wider London Youth team, including our other Outdoor Centre, Woodrow High House. Your efforts will directly impact the quality and reach of our outdoor learning experiences, helping more young people benefit from the unique opportunities we offer. By achieving these goals, you will be instrumental in furthering our mission to improve young lives through exceptional outdoor education.
What you will be doing
In this role, you will actively seek and secure new business opportunities while nurturing and maintaining existing accounts, ensuring a steady and growing stream of revenue. You will deliver outstanding customer service, building and maintaining strong relationships will a diverse range of clients, including schools and youth groups. Managing booking processes and systems efficiently, you will ensure smooth operations and resource allocation in collaboration with various teams. Your creative input and support in developing and executing marketing strategies will increase brand awareness and attract more bookings. Additionally, you will assist in gathering and analysing data to inform strategic decisions, contributing to the continuous improvement of our programs and services.
Your responsibilities will include:
* Processing bookings and related paperwork using our booking system, Cinolla.
* Taking a proactive approach to new business.
* Responding to booking enquiries and contracting prospective customers.
* Coordinating with the Operations Team to ensure bookings can be resourced.
* Supporting the implementation of the Hindleap Warren marketing strategy to increase overall bookings.
* Managing key accounts to retain customers and reduce churn.
* Collaborating with the finance department to accurately process invoices, credit notes, and refunds.
* Promoting London Youth's policies on diversity and inclusion.
* Contributing proactively to the implementation of London Youth's mission and goals.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Bereavement leave
* Cycle to work scheme
* Discounted or free food
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Sick pay
Work Location: Hybrid remote in Forest Row RH18 5JH