The Role The Law Society of England and Wales is looking to recruit an experienced Member Engagement Manager to join our Membership Engagement & Services Team. Working in collaboration with internal and external stakeholders, the role will be responsible for developing and co-ordinating the delivery of tailored membership services and engagement programmes that deliver increased awareness, take-up and satisfaction with the member offer. You will also be responsible for identifying and developing ways to improve members' experiences and needs via our products and services. Please refer to the JD for additional information. What we're looking for You will have proven experience of researching, analysing and acting on information about market and customer needs and issues to design and improve client / membership services and experiences. You will have substantial experience with producing a range of varied high-quality content and engagement programmes including leading the design and delivery of seminars, webinars, short videos, e-newsletters and other written materials and communications to large groups of clients / members. You will have excellent written and communication skills. You will have a lot of intellectual curiosity and possess a growth mindset, can do attitude and collaborative approach. You will also have excellent project management and prioritisation skills. Individuals with strategic grasp, attention to detail and commercial understanding will excel in the role. You will also have exceptional interpersonal and stakeholder engagement and influencing skills, in particular managing groups of stakeholders to deliver against a common goal. Having an understanding of lawyers and having worked in legal practice is desirable. What's in it for you This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong and collegiate membership engagement team and a brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect. The role is office-based though we embrace hybrid working. We currently work to a team charter where we work together from the office two days per week or more as needed. There is a generous flexible benefits package, a friendly and supportive working environment and the opportunity to develop your career within a professional organisation. Please note: if you are an internal applicant, Pay Policy will apply. Interviews will take place on 31 July and 1 August at our London office on Chancery Lane. The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.