Location - Hybrid / London or Edinburgh Office & home
About the team
The Care team sits at the heart of our Sainsbury’s Financial Services division, playing a pivotal role in shaping and enhancing the Argos Care proposition. We work collaboratively with retail, digital, engineering, and third‑party warranty partners to deliver market‑leading protection products and consistently excellent customer outcomes. Joining our team means becoming part of a dynamic, data‑driven environment where continuous improvement, innovation and customer focus guide everything we do.
More about the role
As a Care Operations Executive, you’ll be responsible for the setup, maintenance and optimisation of all data related to Argos Care, including pricing, product associations and proposition configuration. You’ll ensure accurate, timely data flows into all channels—from stores and the web to marketing—supporting the successful launch of new ranges and product initiatives.
In this role, you will oversee weekly Product Care sales reporting, claims reconciliation and third‑party payment processes, ensuring accuracy and compliance throughout. You’ll also lead a Product Care Administrator, supporting their development while driving continuous process improvements that reduce costs, save time, and enhance the customer experience.
More about you
You will excel in this role if you bring a methodical, analytical approach and a passion for ensuring reliable data across complex retail systems. You should be confident in managing multiple processes simultaneously and comfortable being accountable for the quality and accuracy of key operational inputs.
You’ll thrive in cross‑functional environments, building positive relationships with stakeholders across the business and external partners. Your communication skills will enable you to translate technical details into clear, actionable insights, and you’ll be motivated by opportunities to simplify processes and improve customer outcomes.
Essential criteria
1. Demonstrable experience working in a retail environment offering aftercare or add‑on protection products
2. Proficiency in Microsoft Excel and Microsoft Office, with demonstrable experience managing complex data or product setup processes within operational or retail systems
3. Proven ability to document, own and improve multiple business processes.
4. Evidence of delivering accurate reporting or reconciliation activity.
5. Clear and effective written and verbal communication skills.
#LI-MY1
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. For a FTSE business, we move incredibly fast. When we’re not handling projects, we’re helping all corners of the wider group with what they’re trying to achieve. And around here, you can see the results of your work as soon as you walk into a store, which gives you a real sense of purpose and responsibility. Better still, the team around you will listen to your ideas and opinions, and you’ll have every chance to try something new. The sheer scale and complexity of our set-up means there’s always something else around the corner, and we’ll help and support you every step of the way. We’re trusted to get on with it. So get ready to make things happen here.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply).