Service Desk Representative Location: Maidenhead (4 days per week in the office) Salary: £30,000 An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home-working flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit. The Role You will act as the first point of contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using the service desk platform Provide first-line fault-finding and troubleshooting over the phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levelsSkills & Experience Minimum 2 years experience in a service desk, AV installation, AV support, or similar techn...