Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
At Lewisham and Greenwich NHS Trust, we prioritise the health and wellbeing of our staff as a key theme of our people strategy. We are proud to offer a comprehensive, preventative, and responsive health and wellbeing programme that focuses on six pillars: personal, psychological, physical, work, spiritual, and financial wellbeing.
We are excited to announce an opportunity for an enthusiastic and motivated individual to join our Occupational Health Team. As part of our team, you will provide high-quality professional secretarial and administrative support to our clinicians, including scheduling appointments, generating management reports, and responding to queries. You will also play a vital role in supporting our wellbeing service.
If you have excellent organisation and communication skills, enjoy working with people, engaging with colleagues at all levels, and possess a flexible and positive attitude, this may be the perfect job for you!
Interview Date: 22nd April 2026
Main duties of the job
The post holder will provide a comprehensive, high quality administrative and secretarial support service for the Occupational Health and Wellbeing Teams.
The post holder will undertake responsibility for a range of administrative duties including diary management, all aspects of meetings administration, electronic record keeping, filing, scanning, data collection and the maintenance of stationery and office supplies.
The post holder will provide be the first point of contact on the for staff and patients which will involve dealing with queries, as well as booking/re-booking/moving appointments.
The post holder will also support the wellbeing service with responding to requests to book the wellbeing hub and wellbeing services
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
6. To deal effectively with correspondence, telephone enquiries and queries from patients, staff, contractors and other members of the public. Taking action at own discretion where necessary, or at the discretion of the appropriate team members.
7. To proactively explain to staff the outcomes of queries providing advice of a non-clinical nature as required.
8. Try to resolve complaints from all users of the Occupational Health Service using own initiative to deal with staff queries.
9. Dealing with urgent matters appropriately, ensuring that Department procedures are followed in order to record/follow-up as necessary.
10. To triage and prioritise enquiries from staff ensuring that urgent requests are responded to appropriately.
11. To manage the incoming mail, paper and electronic, replying to correspondence where appropriate or referring onwards as necessary. To open, date stamp and distribute post.
12. Cover the reception area, greeting visitors as they arrive to Occupational Health, arranging appointments and dealing with queries
13. To provide administration support to the wellbeing team, by responding to staff requests to use the infant feeding room and wellbeing hub. Ensuring all bookings are reflected in the wellbeing calendar.
14. Responsibility for booking and rearranging of appointments for the Occupational Health Service as required. Action necessary changes to the appointment/clinics when notified of sickness/absence of clinical staff. To notify staff/patients of cancelled clinics and ensure that these staff/patients are rescheduled as soon as possible.
15. Maintain system for management of incoming referrals and attend any appropriate clinical, team or allocation meetings as requested.
16. Use the Occupational Health system, to arrange and book Occupational Health appointments, send out appointment letters and other information as required
Person specification
Essential criteria
17. Significant administrative/secretarial experience including initiating and maintaining office systems.
Desirable criteria
18. Working in an administrative role within an NHS environment – ideally Occupational Health
Education and Qualifications
Essential criteria
19. NVQ Level 3 in Business Administration or equivalent experience
20. Good general education – minimum 4 GCSE passes or equivalent including maths and English or equivalent experience
Knowledge
Essential criteria
21. High level of IT literacy, good working knowledge of Outlook, Microsoft Word and Excel.
22. A good awareness of and understanding of issues surrounding diversity and patient involvement
23. A good awareness of and understanding of issues surrounding diversity and patient involvement
Desirable criteria
24. Knowledge of CORITY (in-house database system.)
Skills
Essential criteria
25. Be able to work autonomously for and on behalf of the Service as required
26. Ability to perform and deliver under pressure of tight deadlines/circumstances.
27. Organisation and prioritisation skills
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.