Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
This exciting new role will contribute to the delivery of the LGT Stop Smoking Service objectives and the wider objectives of the Trust by providing high-quality administrative support to the LGT Tobacco Dependence Treatment team.
With extensive admin experience, the Tobacco Dependence Treatment (TDT) administrator will support delivery of the smoking element of the NHS LTP at Queen Elizabeth Hospital (QE) or University Hospital Lewisham (UHL) based upon the Ottawa and CURE Models of Smoking Cessation.
PLEASE NOTE: We are unable to offer sponsorship for this post
Main duties of the job
We are looking for an enthusiastic and dynamic individual who can produce results in a challenging environment. As the TDT Administrator it will be your responsibility to provide administrative support to the TDT service with the support of the TDT team.
This role requires an ability to manage time and resources effectively to ensure that you assist the service in hitting targets and enable the team to provide highly effective support for smokers who are admitted to either Lewisham (UHL) or Greenwich (QE) hospitals.
Candidates with experience of administrative posts in hospital settings are welcome to apply.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
6. Accountable to the Stop Smoking Team Lead.
7. To provide administrative support to the LGT Tobacco Dependence Team within the Stop Smoking Service.
8. To contribute to the smooth running of the office supporting the Team and other colleagues
Key Result Areas & Performance:
9. To deal appropriately with all phone referrals and enquiries, using initiative as to their disposition.
10. To process referrals for the TDT team following service protocols in a timely manner liaising with the referring team as required.
11. To make and record outcomes from follow up calls to service users.
12. To order and distribute resources to support clinical interventions, including tracking CO monitor allocations.
13. Maintain and monitor archiving systems (including deceased files).
14. To support the creation, maintenance, and development of all administration systems required by the TDT.
15. Access several computer systems to track patients progress and current status in treatment pathway.
16. Undertake data entry onto local and national databases and updating of spreadsheets.
17. To provide information to Management in a timely and reliable fashion as required.
18. To manage all incoming mail, using initiative as to distribution.
19. Participate in the development of the TDT.
20. To act as a minute taker for team meetings as required, transcribing in appropriate format, and distributing agendas and papers.
21. To occasionally engage with stakeholders and key partners and to represent the team while promoting the service.
22. To arrange meetings, taking messages and facilitating communication across all sites involved as required.
23. Flexible working to cover all duties, organising own day to day work, multi-tasking as necessary.
24. To undertake any other duties commensurate with the job where needed to ensure the smooth and effective running of the service as and when required.
Person specification
Essential criteria
25. Good standard of education
26. NVQ 2 plus additional experience equating to NVQ 3 as outlined below
27. GCSE English Language or equivalent
Desirable criteria
28. NVQ Business Administration – Level II or equivalent
29. RSA II
30. Certificate in Office
31. iCare Trained
32. NCSCT Accredited Stop Smoking Advisor
Experience
Essential criteria
33. Previous experience of working in a busy environment
34. Previous experience in an admin role
Desirable criteria
35. Previous experience of working in a busy environment in a healthcare setting
36. Experience working in a stop smoking service
37. Experience on the iCare System, Electronic Discharge Summaries System, or Quit Manager
38. Previous experience of minute taking
Knowledge
Essential criteria
39. Basic understanding of practical Data Protection issues
40. Knowledge of child and adult protection issues
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.