Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
We are looking to recruit a highly motivated individual that is passionate about improving patient care and is interested in furthering their administrative career within the NHS.
As the Tele-Dermatology Administrator, you will join a dynamic dermatology team across site to support clinic management and ensuring that our patients receive timely treatment.
The post holder will provide a professional service to all patients and their parents/guardians whilst supporting them throughout their Tele-dermatology pathway of care.
Main duties of the job
The post holder will provide administrative support to the Cross-Site Tele-Dermatology and Senior Management Team. Communication is a must between external and internal members of staff as well as the public.
You must enjoy working in a very busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast-paced environment.
Experience within Dermatology or outpatient Services is essential as well as a good understanding of systems used, although training could be provided for a suitable candidate.
Working for our organisation
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
To provide administrative support to the team ensuring that there are effective systems and procedures in operation to support the teledermatology process
Ensure patients are moved along the teledermatology pathway in the appropriate timescales.
Collect, collate, analyse and evaluate data and information relating to Teledermatology and submit reports on a monthly basis or as and when required.
Ensure appointment outcomes are actioned in a timely manner.
Book appointments, upload outcome correspondence, cash up clinics on the Trust’s patient information system (iCare)
To assist with all aspects of referrals using the eDerma platform as well as ERS.
To respond to email, telephone and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
To provide administrative support for meetings as requested and to ensure follow up action is completed.
Suggest and make recommendations for improvement to existing administration procedures.
Produce/draft documents as required, including reports, narratives, template documents, spreadsheets and presentations using MS Office, ensuring work is of a high quality
Collect, collate, analyse and evaluate data and information relating to projects and/or programmes.
To develop and maintain good and effective working relationships with a wide range of people both within the Trust and externally to ensure that communication
and liaison between the departments are effective and information is given and received in a timely manner.
Suggest and make recommendations for improvement to existing administration procedures.
Any other duties required by the Dermatology Service.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Person specification
Essential criteria
6. NVQ level 4 or equivalent experience
Desirable criteria
7. RSA II
8. Certificate in Office packages
9. iCare trained
Experience
Essential criteria
10. Previous experience of working in a busy office environment
11. Previous experience in an administrative /secretarial role
12. Experience of managing competing and varied demands
Desirable criteria
13. Previous experience of working the NHS
14. Experience on the ICare System Previous experience of minute taking
Skills and Abilities
Essential criteria
15. Computer literacy (Word, Excel, PowerPoint)
16. Ability to create spreadsheets and process data
17. Ability to use initiative and work unsupervised. To have a systematic and methodical approach to work with attention to detail.
18. Ability to develop and implement new and existing systems in the department
Knowledge
Essential criteria
19. Basic understanding of practical Data Protection issues
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.