About Relation Relation is a sector defining TechBio company developing transformational medicines, with technology at our core. Our ambition is to understand human biology in unprecedented ways, discovering therapies to treat some of life’s most devastating diseases. We leverage single-cell multi-omics from patient tissue, functional assays, and machine learning to drive disease understanding, from cause to cure. We are scaling rapidly and building a team of exceptional individuals to push the boundaries of drug discovery. You will work in highly interdisciplinary teams where biology, computation, and engineering come together to solve complex problems that have not been solved before. Our state-of-the-art wet and dry labs in the heart of London are designed to accelerate this integration and translate insight into impact. We are committed to building diverse and inclusive teams. Relation is an equal opportunities employer and does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. By joining Relation, you will help define how medicines are discovered and deliver meaningful impact for patients. The opportunity We are seeking a hands-on IT Support Technician to join our growing team. In this role, you will serve as the first line of support for our employees, ensuring their day-to-day technology works seamlessly. Crucially, this role offers a clear pathway to grow into IT Operations within a tech-bio environment. You will gain hands-on experience in our Data Centre (supporting HPC clusters) and within our wet labs (integrating sequencing and imaging instruments). If you are a tinkerer who enjoys networking, hardware, and learning how to support scientific discovery, this role is for you. Day to day, you will Serve as the primary point of contact for hardware and software issues across Windows, macOS, and Linux environments. Configure laptops, accounts, and access rights for new hires, ensuring a smooth "Day 1" experience. Manage user accounts and permissions across platforms such as Google Workspace, Microsoft 365, Slack, Zoom, and Atlassian (Jira/Confluence). Maintain an up-to-date inventory of hardware, peripherals, and software licences. Troubleshoot office Wi-Fi, LAN, and VPN connectivity issues. Assist with patching and maintaining network switches, firewalls, and wireless access points. Manage cabling within the office and server rooms to ensure organisation, reliability, and functionality. Partner with scientists to network specialised equipment (e.g., DNA sequencers, microscopes, and liquid handlers). Assist with “racking and stacking” servers, replacing drives, and managing physical hardware within our Data Centre. Learn basic Linux administration to help troubleshoot compute nodes and storage servers. Professionally, will have 1–3 years of experience in an IT Support or Help Desk role. Strong proficiency in troubleshooting Windows and macOS systems, and comfort using basic command-line tools. An understanding of networking fundamentals (IP addressing, DNS, DHCP, and physical connectivity). Hands-on hardware aptitude (e.g., replacing RAM, managing cables, or racking servers). Strong communication skills, with the ability to explain technical concepts to non-technical users. Personally, you Are comfortable working in a matrixed environment, balancing multiple stakeholders and contributing effectively across teams. Take ownership of your work, proactively seek opportunities to contribute, and enable others to do their best work. Communicate openly and directly, give and receive feedback constructively, and handle challenging conversations with respect. Actively seek out diverse perspectives, build strong working relationships, and contribute to shared goals across teams. Embrace challenges with openness and resilience, set high standards for yourself, and strive to deliver meaningful outcomes. Working Style & Culture at Relation At Relation, we operate in a matrixed, interdisciplinary environment, where impact is driven through collaboration across scientific, technical, and operational domains. We collaborate, and you will partner with colleagues across multiple teams and projects, contributing your expertise while aligning to shared company priorities. We work together and win together! The patient is waiting! Recruitment Agencies Please note that Relation does not accept unsolicited resumes from agencies. Resumes should not be forwarded to our job aliases or employees. Relation will not be liable for any fees associated with unsolicited CVs. Relation is a committed equal opportunities employer.