Overview
We are looking to appoint a Receptionist / Ward Clerk within Cannock Eye Centre. The posts will undertake various clerical / reception and appointment duties in connection with the administration processes. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.
Responsibilities
* Clinic preparation, appointments, updating PAS demographics for all ward transactions (admitting / discharging etc.), appointment booking, scanning, etc.
* Demonstrate a reasonable level of initiative in organizing workloads and in taking decisions and action within clearly defined limits.
* Ensure patient confidentiality is maintained at all times.
* Use a range of IT systems to support the Trust requirements within the Health Record field.
* Undertake full receptionist/ward clerk duties to ensure the service is efficient and welcoming, maintaining confidentiality at all times.
* Be responsible for the security of case notes within the Departments to accurately input, update and amend all patient related information on to the Patient Administration System (PAS) ensuring that relevant amendments are transferred to patient notes as necessary.
* Register, Admit, Transfer, and Discharge patients on (PAS); make appointments on PAS.
* Work within identified safeguarding guidelines and ensure safeguarding processes are followed in terms of documentation and reporting.
* Input data from a variety of sources using identified data systems accurately and timely.
* Undertake filing of notes, results and correspondence following Trust and Departmental policies.
* Scan skinny files onto IT systems used and track case notes in and out of areas of work as per trust policy.
* Convey appropriate information accurately and timely to a range of professionals and disciplines as authorised.
* Ensure notifications are processed as per departmental policy in a timely and accurate manner.
* Attend mandatory sessions and undergo training as deemed appropriate by line Manager.
* Participate in the Trusts staff appraisal policy and comply with all Directorate and Trust policies and procedures.
* Undertake any tasks relevant to the work of a Ward Clerk/Receptionist as required by the Directorate/Department.
* Assist with the training and induction of newly recruited staff within the department.
Qualifications and Requirements
* Excellent communication skills (face to face and telephone).
* Proficient in keyboard data entry and using IT systems (e.g., PAS).
* Ability to handle sensitive and confidential information with discretion.
* Flexibility to cover in the absence of colleagues and work across related duties as needed.
About the Trust
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are proud of the diversity of our staff and the communities we serve and are building a workforce that fulfils our values, improves the quality of care for patients, and helps solve health care problems of tomorrow. We value diversity of thinking and lived experience as we become a learning organisation and leader in delivering compassionate care.
We are delighted to have been rated as “Good” by CQC and have received recognitions including The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
Flexible Working and Application
The Trust is a supportive working environment committed to creating flexible working arrangements and will consider all requests from applicants who wish to work flexibly.
Closing Date
This advert closes on Wednesday 1 Oct 2025.
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