Customer Account Manager
Full time permanent – normal business hours
Salary £30,000k - £33,000k + bonus & benefits
Location: Dagenham
Immediate hire
This is an excellent opportunity to join a large manufacturing organisation in a Customer Account Manager role. You will be the first point of contact for customers and work as a liaison between the internal account managers / production and customers. Working within the customer service administration team this client offers a great working environment and excellent career opportunities
Key Arears: -
* Customer Account Management
* Customer Services – Print & design coordination
* IT skills, excel & Microsoft products
Main responsibilities: -
* Answering and processing all incoming sales calls and emails
* Following up via call or email to all prospects and quotes following our sales pipeline
* Manage a busy inbox to ensure customer enquiries are handled quickly and effectively
* Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations
* Working to KPI's & SLA’s
* Provide stock reports and handle stock queries
* Provide courier tracking status and updates to customers
* Communicate with customers using phone or email
* Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations
* Liaise with internal departments to deliver customer’s expectations
* Arranging call backs with clients to assist the quoting process where required
Person Specification: -
* Excellent and accurate data entry skills
* Excellent customer service skills
* Good knowledge of Microsoft / Excel applications
* Clear communication skills, both verbal and written