Join to apply for the Third Line Service Desk Technician role at allpay Limited
We have a fantastic opportunity for a Third Line Engineer to join our team!
About The Role
Within this role, you will be responsible for:
* Mentoring and assisting 1st and 2nd Line engineers, customers, suppliers, and 3rd party vendors to resolve incidents
* Managing hardware configuration and software installation projects/releases
* Supporting the development and writing of technical tender proposals
* Advising senior stakeholders internally and externally, utilizing monitoring systems to proactively prevent incidents and resolve those that cannot be prevented
About You
To be successful, you will need to have:
* Demonstrable experience mentoring and developing junior members of a Service Desk team
* Experience working with a wide range of systems and applications, both internally and externally facing, and acting as a point of escalation for system failings
* Excellent customer service and communication skills, both written and verbal
* Extensive knowledge of a Service Desk environment
About Us
allpay Limited is one of the UK's fastest-growing Fintech companies, specializing in payment and financial services, with successful diversification into other sectors. We value our people and offer a competitive benefits package, including pension scheme, income protection, life assurance, private healthcare, onsite gym, and learning and development opportunities.
We work with select recruitment agencies; unsolicited CVs are not accepted. All roles are subject to background checks, including DBS and credit checks. allpay Limited is an equal opportunities employer.
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