ColorXpress Administrator Birstall Fixed Term As a ColorXpress Administrator you will need to provide an acceptable technical service level to external customers and Decorating Centres with regard to Point Of Sale Tinting System formulations in an efficient, calm and accurate manner via telephone, e-mail, fax and post. You will also be required to log all enquiries in database to aid efficient recalling of information and avoid duplication and to receive and satisfactorily complete on average 25,000 enquiries per year. Accountabilities Action all customer requests in an efficient, calm and accurate manner to achieve a satisfactory colour formulation that enables the customer or Decorating Centre to reproduce the required colour in the required quantity thus ensuring maximum sales support is realised. Utilise colour matching software and equipment to produce accurate new colour matches that can be easily reproduced by the customer and Decorating Centre, thus ensuring maximum sales support is realised. Maintain efficient records of all work carried out in line with company policy to ensure clarity and provide a historical record for future analysis. Provide colour formulation data on a regular basis to produce tinting system updates, maintaining the position of AC UK point of sale tinting systems in the coatings market thus ensuring maximum sales support is realised. Assist with the administration of tinting system updates to customers as required. Maintain an up to date colour card inventory to enable colour matches to be produced in advance of requests, providing an efficient service to AC UK customers and Decorating Centres Basic understanding of the CMS2010 tinting system Knowledge, Skills and Experience Needed Good standard of education Experience in a Call Centre environment would be an advantage Previous Laboratory experience would be an advantage Previous experience in a Decorating Centre would be an advantage Excellent telephone manner Good communication skills Equal Opportunities statement At PPG, we aim to champion all employees, empowering them to show up as their authentic selves, and allowing everyone to reach their full potential. We know that diverse teams perform better and we want our people, no matter who they are, to have the opportunity to be the best they can in all that they do and we are committed to creating a workplace that is inclusive and supportive of everyone. If you’d like to hear more about what it’s like to work at PPG, take a look at our partnership video with ITN as part of International Women’s Day 2023, celebrating the career stories of some of our talented people: https://globalgamechangers.itn.co.uk/ PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.