About the Role At Safetykleen, our customers are at the heart of everything we do - and we’re looking for a leader who shares that mindset. As Customer Relations Team Leader, you’ll lead our UK&I retention activity through our Regional Relations Managers. You’ll help your team continue to build trust, solve meaningful customer challenges, and demonstrate the long-term value of partnering with Safetykleen. This role is about people and relationships as much as performance. You’ll coach your team to take ownership of customer outcomes, step in early when accounts show signs of risk, and work with colleagues across service, branches and account management to resolve root causes properly - not just “manage” the cancellation conversation. Your mission: build a high-performing, supportive team that delivers outstanding customer outcomes, deepens loyalty, and extends customer lifetime through value, solutions, and service excellence. About Safetykleen Imagine working for a company where your role actually matters for the planet. We’re Safetykleen - a world leader with over 50 years’ experience across 15 countries, empowering global businesses to keep their critical operations safer and cleaner. We deliver parts-cleaning solutions that help customers lower energy consumption and operate more responsibly for the environment. And while we operate on a global scale, the real power of our business lives in our local teams. The Package Salary: £50,000 - £60,000 per annum OTE £70,000 - £90,000 per annum. Work-life balance: Monday-Friday, no weekends Hybrid: Out with your people and customers in the field and working from home Healthcare from day 1 5% pension 3x life assurance 25 days’ holiday bank holidays Events, celebrations & prizes; employee recognition and referral schemes Enhanced maternity & paternity pay; enhanced sick pay Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work Real growth: access to internal and external courses; clear progression based on performance What you’ll be doing Driving disciplined, consistent delivery of the retention process and follow-up rhythm - managing daily allocation and prioritisation of risk/cancellation cases, ensuring clear ownership, early intervention and next steps to strengthen customer relationships and improve renewals. Creating momentum and shared accountability through a predictable daily/weekly operating routine - setting clear routines, tracking progress and actions, and ensuring consistent engagement and follow-up to prevent delays and backlog. Championing service recovery and root-cause resolution - partnering cross-functionally with branches, service and account management to intervene early, fix issues at source and improve the customer journey. Leading through your people - supporting, in-field coaching and developing Regional Retention Managers to build confident customer ownership, strong influencing skills and consistently high-quality engagement that rebuilds trust and loyalty. Enabling value-led, consistent delivery - training and developing the team and driving adoption of the right tools, systems and playbooks to create solutions, improve customer outcomes and capture insight. Using data and insight to improve outcomes - using case progression, themes and customer feedback to spot issues early, escalate high-value accounts, and guide effective interventions. About You You’re a customer-first leader who’s structured, commercial and calm under pressure. You’ve led retention/customer success or account management workflows, you coach high-quality conversations and strong ownership, and you work confidently across teams to resolve issues quickly. You’re data-led with strong CRM discipline and turn insight into action. Hold a valid driving licence - essential. Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer. INDAJ