Job Description
Head of CRM Architecture
London – Hybrid
Salary: Up to £120,000 doe
A high-growth, tech-led organisation is looking for a Head of CRM Architecture to take ownership of their full revenue systems ecosystem. This is a rare opportunity to operate at the intersection of systems architecture, commercial operations, and analytics, shaping the foundations that power Marketing, Sales, and Customer Success.
This isn’t traditional CRM administration. You will architect the systems that underpin the entire customer lifecycle, ensuring the GTM tech stack scales effectively while maintaining strong data quality and governance. If you want to own the strategy, design, and optimisation of a modern CRM environment while partnering closely with senior leaders, this role offers real influence and long-term progression.
The Role
You will:
1. Own the CRM platform as the central revenue system for the organisation
2. Design and optimise the GTM technology stack to support future scale
3. Lead CRM architecture across Sales, Service, and Operations
4. Translate commercial requirements into scalable system design and configuration
5. Partner with Revenue Operations, Marketing, and Customer Success leadership
6. Build a...