Summary Working for the UK’s leading luxury watch magazine you will sell advertising to international luxury brands with the opportunity to earn commission and dramatically increase your basic salary. Wage £13,741 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday - Friday 9am - 5pm (1-hour for lunch) 35 hours a week Start date Tuesday 1 July 2025 Duration 1 year 3 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work As an apprentice account manager for Opulent Media, you will be working on the established luxury lifestyle publication “Oracle Time”, dealing with luxury brands advertising solutions for brands in industries including luxury watches, fashion, travel, tech and more. The successful candidate will benefit from full training and support to ensure that they progress up the ranks. Our business is made up of people who have done just this, including our directors. We are currently recruiting for people to join us right away. Your duties will include: Outgoing introductory calls, engaging and pitching marketers for luxury brands Outgoing emails, engaging and pitching marketers for brands You will compile and develop new lead databases You will reach out to new and existing clients and agencies through social media, face-to-face meetings and phone calls You will devise creative advertising solutions for a wide range of brands, from Rolex and Lamborghini to Kuoni and smaller businesses You will build your own client portfolio, cross-selling to clients across all of our print and online platforms The opportunity to entertain and network with clients on a regular basis, both in London and internationally Where you'll work UNIT 2 FORGE BARN WOODHAM ROAD BATTLESBRIDGE WICKFORD SS11 7QL Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation THELIGHTBULB LTD Your training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Your training plan You will achieve the Level 2 Customer Service Practitioner Apprenticeship standard There are workshops that you need to attend via Zoom You will have a mentor who will support you on a one-to-one basis In-house training will be given to support specifics of the role Requirements Essential qualifications GCSE or equivalent in: English (grade 3/D) Maths (grade 3/D) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Team working Creative Initiative Patience Other requirements Please ensure you are able to get to the location. About this company Opulent Media is a media and publishing company focusing on the luxury sector. Oracle Time is our flagship publication which is a men’s luxury watch and lifestyle publication and website which has been running for over 8 years. We also create content for luxury brands ranging from contract publishing to video content, to social media management. After this apprenticeship Upon completion of the apprenticeship, there will be further opportunities to develop further and progress within the business. Ask a question The contact for this apprenticeship is: THELIGHTBULB LTD Andrea Gregory andrea@thelightbulb.net 07764 969337 The reference code for this apprenticeship is VAC1000312120.