The Team Leader is primarily responsible for supporting the Management team with the smooth day to day running of their unit both front & back of house, delivering the highest standards of food quality and customer service through effective team leadership. Responsible for running the shift in the absence of the Shop Manager & Assistant Shop Manager.
Reports to: Shop Manager
Supported by: Assistant Manager
Key Duties
* To lead & manage shifts by example, inspire & motivate the team to deliver the best possible customer experience.
* Ensure all customers enjoy fast, friendly & efficient service.
* Food & coffee: Ensuring the customer is served appetising and tasty products made exactly to the company’s recipe specification.
* Shop environment: Clean and welcoming shops with tidy and abundant displays.
* To always uphold the highest standards of food hygiene & safety.
* To ensure health & safety standards are always followed.
* To follow Mystery Shopper guidelines & the sequence of service and ensure all TMs on shift adhere to the guidelines.
* Staff training & retention: Help to build a strong team to grow and progress with the company.
* Security: Ensuring that cash control / profit protection measures are in place and any concerns are reported to the management team.
* Controls: To control staff labour costs while on shift through effective scheduling and reaction to sales patterns.
* To control of cost of sales on shift through correct recipe usage of products and striving to minimise waste.
* To help & Support new / trainee team members.
Performance measures
* P&L results: control of food cost & wastage on shift.
* Health & Safety audit results
* Profit protection check scores
* EHO scores
* Mystery Shopper results
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