Job Purpose
To develop, maintain, and implement organizational guidelines to ensure compliance, efficiency, and consistency in dealing with ASB. The role bridges the gap between high-level policy and operational, on-the-ground action, ensuring procedures are legally sound, robust, and victim-centered.
Key Responsibilities
* Policy Development: Review, update, and draft ASB policies to comply with legal requirements and best practices.
* Case Management & Oversight: Oversee high-risk/complex ASB cases, ensuring procedures are followed.
* Evidence and Legal Procedures: Guide teams on preparing evidence, witness statements, and case files for legal actions like injunctions, possession proceedings, or closure orders.
* Partnership Working: Coordinate with external agencies (Police, Social Care, Probation Service) to develop multi-agency action plans.
* Training and Guidance: Provide expert advice and training to front-line staff on ASB legislation and internal procedures.
* Performance Monitoring: Analyze data regarding ASB hotspots and case outcomes to improve service efficiency and meet Key Performance Indicators (KPIs).
* Reporting: Produce reports for senior management regarding performance, trends, and risk management.
Essential Qualifications and Experience
* Experience: Substantial experience in ASB management, ideally in social housing or a local authority.
* Knowledge: Comprehensive knowledge of ASB legislation (e.g., 2014 Act), housing law, and civil/criminal legal procedures.
* Education: Educated to A-Level standard or equivalent; professional qualifications in Community Safety or Housing are often desirable.
* Skills: Exceptional communication skills (verbal and written), ability to remain calm under pressure, and strong negotiation skills