Senior 2 nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development
Overview:
An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals.
As the Senior 2 nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone’s career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1’s and being the point of contact for Senior escalations.
Role & Responsibilities:
1. Provide second line technical support to clients via phone, email, or on-site visits.
2. Provide leadership, training and mentoring to the team.
3. Dealing with any escalations from the 2 nd Line Engineer before escalating to the 3 rd line team.
4. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network i...