Join Superdrug Head Office – Make a Real Difference Every Day!
Location: Superdrug Head Office. Hours: 37.5 hours per week, 9:00 AM to 5:30 PM. Hybrid working available: 2 days working from home and 3 days in our stylish, modern office close to East Croydon Station. Salary: Competitive with bonus potential up to 30%.
Why Superdrug?
Passionate about beauty and health? Join an innovative, trend‑setting retailer. Our vibrant head office near East Croydon station offers a fantastic environment with hundreds of brilliant personalities. We put customers and teams at the heart of everything we do and aim to be the best in accessible health & beauty.
A day includes
Supporting the development, implementation, and continuous improvement of in‑house health clinic services. Acting as the Yellow Fever administrative lead, ensuring compliance with national standards and coordinating audits. Working collaboratively with healthcare services, governance, and operations teams to design, deliver, and optimise clinic services. Providing clinical input and support into service delivery models, risk management, and patient pathways. Leading governance meetings, monitoring performance, incidents, and patient outcomes. Acting as a key clinical contact for medicines, prescribing, and clinic governance queries.
Key Responsibilities
* Support the development and continuous improvement of clinic‑based healthcare services, ensuring alignment with governance and regulatory requirements.
* Work collaboratively with the healthcare services team to support service development and implementation.
* Lead the development and review of Patient Group Directions (PGDs), ensuring they are evidence‑based, compliant, and ready for appropriate authorisation.
* Assess, write, and authorise Patient Specific Directions (PSDs) in line with legal, regulatory, and professional frameworks.
* Provide clinical advice and support decision‑making across clinic services.
* Develop, review, and maintain clinical policies, procedures, and guidance documentation.
* Lead and facilitate clinic governance meetings, ensuring effective review of risks, incidents, and service performance.
* Contribute to clinical governance frameworks and assurance processes.
* Support oversight of clinic‑related activities within the cost centre, contributing to efficient resource utilisation.
* Represent the organisation at relevant internal and external meetings.
Safeguarding our Patients
* Ensure clinic services operate in line with regulatory, legal, and professional requirements, and national guidance.
* Support and embed effective clinical governance processes to maintain high standards of patient safety and care.
* Review incidents, complaints, and near misses, supporting investigation, learning, and risk mitigation.
* Ensure all PGDs, policies, and clinical procedures are evidence‑based, up‑to‑date, and regularly reviewed.
* Support identification and management of clinical risks, ensuring appropriate escalation where required.
* Monitor service quality, patient outcomes, and feedback to support continuous improvement.
* Promote a culture of openness, safety, and learning, aligned with duty of candour principles.
Supporting our People
* Design and deliver clinical training and education sessions aligned to clinic services.
* Support the development of the medicines and prescribing team, providing guidance and professional support.
* Promote a culture of continuous professional development and clinical excellence.
* Facilitate and contribute to training events, workshops, and education programmes.
* Identify learning needs through governance insights, ensuring targeted and effective training interventions.
* Support implementation of competency frameworks and assurance processes.
* Act as a clinical role model, supporting high standards of patient care and professional practice.
Benefits
* 33 days holiday, rising to 38 days with length of service (inclusive of bank holidays).
* Two staff discount codes for yourself and a family member or friend.
* 30% discount on Superdrug Own Brand Products both in store and online.
* Hybrid working patterns available depending on role responsibilities.
* Company pension matching and bonus.
* Access to a money‑management app that gives you access to a percentage of your pay as you earn it.
* Part of a group that works closely with Savers, The Perfume Shop and Three UK.
* Member of A.S. Watson Group, the world's largest international health and beauty retailer.
* Unrivalled learning and development programmes.
* Enhanced maternity/shared parental/adoption leave, company sick pay, and pregnancy loss and support.
* Opportunity to be part of something special.
What you’ll need to succeed
* GPhC‑registered pharmacist (essential) with a commitment to maintaining professional standards.
* Independent Prescriber qualification (essential or working towards).
* Experience in medicines governance, prescribing, and clinical service delivery.
* Experience supporting the development and implementation of healthcare services.
* Experience in developing and reviewing Patient Group Directions (PGDs).
* Ability to provide sound clinical advice and support decision‑making.
* Good understanding of regulatory and professional frameworks (GPhC, CQC, national guidance).
* Strong communication and stakeholder engagement skills.
* Ability to lead meetings and coordinate governance activities effectively.
* Good organisational skills with the ability to manage multiple priorities.
* Commitment to continuous professional development.
* Willingness to attend relevant professional events and training.
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