This apprenticeship opportunity will provide valuable work experience in Energy and Business Support. Under supervision the apprentice will provide day-to-day support and assistance in basic areas of work undertaken by the team. The apprentice will be released from the workplace to attend college as required and will be expected to undertake all necessary studies to achieve the formal qualification which is part of the Government’s apprenticeship framework. The Energy and Business Support Team in the Directorate of Place & Growth is responsible for providing administrative support to all levels of the directorate and in processing all Utilities bills for RBG owned buildings (circa 1500) We are looking for someone with a keen interest in Administration and customer services, who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough. Professional Duties: The apprentice will be expected to: As allocated by your line managers, perform a range of basic administrative duties which include specific tasks related to the formal qualification. Work with colleagues, taking instruction, making notes and meeting the basic needs of the team. Deal politely with Customers, Contractors and Internal colleagues. After training, be able to always deliver an acceptable level of customer service. Handling calls made to the team, logging the calls and ensuring all the necessary information is gathered from the caller. Dealing with basic queries and directing all other calls to the appropriate team member/service. Provide basic administrative and energy advice and information Customers, Contractors and Internal colleagues, by telephone, email or in person Undertake general administrative duties including filing, photocopying, etc. Team Specific tasks: Under direct supervision to learn about and work towards undertaking duties related to Energy and Business Support. Throughout the Apprenticeship programme to assist senior staff in the following duties: Process paper and electronic Utility bills for RBG Buildings Daily responsibility for monitoring group emails and allocation as necessary Provide administrative support for all staff within the directorate, including arranging meetings, taking notes and producing reports Assist the Energy and Business Support Manager in providing an excellent customer service (in person and on the phone) to all staff within the directorate Personal Development: To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Business Admin (Level 3) as part of an apprenticeship programme. To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this. To apply please click the Apply Now link below.