General Manager - MINCKA
Location: Haywards Heath, West Sussex
Salary: £35,000 – £45,000 per annum (depending on experience)
Contract: Full-time, permanent
About Us
MINCKA is a coffee shop obsessed with world-class standards. We serve some of the best coffee in the UK, consistently. But it’s not just about coffee. It’s about community. We’ve built a space where people feel at home, whether they’re meeting a friend, running a business meeting, or getting deep work done on their laptop. It’s a social hub, fuelled by coffee and connection.
We are seeking an exceptional General Manager with the operational discipline, leadership drive, and commercial mindset to transform performance.
This is not a role for someone who simply runs a rota and keeps the shop tidy. This is an opportunity to take ownership of a high-performing hospitality business, drive growth, and deliver results that stand out across the UK coffee sector.
The Role
As General Manager, you will have full accountability for the daily operation, financial performance, and culture of MINCKA. You will be the driving force behind efficiency, profitability, and consistent excellence.
Your responsibilities will include:
* Financial Performance - Controlling costs, maximising revenue streams, and delivering ambitious profit targets.
* Stock Management - Implementing elite systems to eliminate waste, track usage, and ensure complete accountability.
* Labour Efficiency - Building lean, high-performing rotas that balance cost control with exceptional guest service.
* Revenue Growth - Leading upselling, cross-selling, and internal marketing initiatives to increase daily sales.
* Leadership & Culture - Inspiring your team to embrace accountability, results, and continuous improvement.
* Operational Excellence - Maintaining flawless standards in service, cleanliness, compliance, and guest experience.
Requirements
We are looking for a results-driven operator who thrives in a high-performance environment. You will need:
* Proven management experience in hospitality (cafés, bars, restaurants, hotels, or clubs).
* A commercial mindset with evidence of driving sales and improving profitability.
* Exceptional stock and labour management skills, with a track record of reducing waste and increasing efficiency.
* The ability to lead and motivate a team through clear standards, accountability, and consistent coaching.
* Relentless attention to detail, discipline in execution, and pride in high performance.
Coffee-specific experience is not required. We value strong operational leaders who can deliver results in any hospitality setting.
Benefits
* Competitive salary of £35,000 – £45,000, depending on experience.
* A performance-led environment where results are recognised and rewarded.
* The autonomy and responsibility to treat the business as your own.
* The opportunity to lead a brand with ambition, high standards, and a clear vision for growth.
* A career-defining challenge: to push MINCKA to a stage in-which we're ready for our second location.
* Bonus: Personal Training membership worth £5,000 at our sister business, Madisons Fitness