Job Description
Serves as the primary point of contact for a portfolio of publishing clients, acting as a liaison between them and our internal teams. Plays a crucial role in ensuring the smooth operation of their accounts, encompassing metadata management, sales reporting, query resolution, and the identification of new business opportunities.
Essential Duties:
* Serves as the primary point of contact for a designated portfolio of clients, addressing enquiries and resolving issues in a timely and professional manner.
* Liaises effectively between clients and internal teams to ensure seamless communication and project execution.
* Communicates business requirements and updates to clients, ensuring clarity and transparency.
* Oversees client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
* Collaborates closely with the Marketing and Client Services Manager to develop and enhance service offerings.
* Contributes to the ongoing optimisation of day-to-day client administration processes, working closely with an experienced team.
* Utilises internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
* Chairs regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives.
* Proactively identifies and pursues new business opportunities that benefit both clients and Ingram Content Group.
* Coordinates with the warehouse team to resolve logistical issues efficiently.
* Ensures the timely and accurate coordination of key metadata and sales critical paths for clients, ensuring compliance with established requirements.
* Supports the promotion of Ingram Publisher Services UK through official social media channels and contribute to digital promotional content.
* Works closely with the IPS Business Operations team on onboarding and offboarding clients.
* Assists the Manager, Marketing & Publisher Services with creation of IPS UK marketing campaigns and communicates these ideas directly to clients.
* Other duties as assigned.
Knowledge, Skills and Abilities
* Ability to relate to clients on a human level
* Ability to deal with difficult clients, and help turn issues into opportunities
* Ability to manage, and be managed through, change
* Ability to communicate transparently and directly, with both colleagues and clients
* Punctual and professional in all circumstances
* Knowledge of Microsoft Office Suite (Outlook, PowerPoint, Word and Excel).
* Ability to use marketing application tools such as Canva
* Ability to learn new systems quickly.
* Excellent organisational skills
* Ability to multi-task multiple ongoing issues to point of resolution.
* Highly motivated and proactive self-starter.
* Collaborative work style and creative problem-solving mindset.
* Strong attention to detail
* Excellent writing and communication skills.
* Knowledge of organization, operating procedures and policies of the company
* Ability to be flexible/multi-task based on workflow demands
* Ability to speak, write and read the English language
* Ability to develop constructive and cooperative working relationships with others, and maintain them over time
* Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
* Ability to maintain consistent, punctual and regular attendance
* Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
* Ability to engage in active listening with coworkers, management and clients/customers
* Ability to apply new knowledge, technology and procedure to job responsibilities
* Ability to meet and maintain performance objectives (standards)
* Ability to maintain full time work schedule during normal company operating hours
Qualifications
Education and Experience:
* Associate’s degree or equivalent year-for-year, directly related experience
* 1-2 years of experience in publishing, book industry, or related field
Essential Physical Demands
* Ability to sit at workstation for extended periods of time
* Ability to work effectively using a personal computer for long periods of time
* Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
Additional Information
Perks/Benefits:
* Competitive salary
* Training Opportunities
* Free onsite parking
* Service Awards