Customer Service & Reception Officer (Temporary Role)
West Bridgford, Nottingham (NG2)
PAYE: £13.26 per hour | Umbrella: £17.14 per hour
We are looking for a friendly and professional Customer Service & Reception Officer to join our team on a temporary basis, with the potential for extension for the right candidate. This role is ideal for someone who enjoys working with people and delivering excellent customer service in a busy environment.
Key Responsibilities
1. Welcome visitors, guests, and suppliers, providing a professional and customer-focused service
2. Offer basic advice, contacts, and information on council and partner services
3. Handle incoming and outgoing calls and support campaign work as required
4. Carry out general administrative duties
5. Escalate issues to management promptly and keep stakeholders informed
6. Provide cover for colleagues during holidays or absences
7. Use internal systems (CRM, MS Office, intranet) to manage and retrieve information
8. Work flexibly with your manager to ensure consistent service coverage
9. Maintain high standards in line with Customer Service Standards
10. Support team communication and ensure information is shared accurately
11. Prepare for performance reviews, 1-to-1 meetings, and develop...