Job Title: Customer Programme Manager
We are recruiting for a Customer Programme Manager who will ensure the successful delivery of aerospace projects for our clients. The role involves customer interaction and managing all operational and financial aspects of projects, including costs, pricing, profit, working capital, and customer service.
Key Responsibilities:
1. Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts.
2. Build and maintain strong relationships to enhance customer satisfaction and retention.
3. Lead customer interactions, including regular meetings, business reviews, and strategic discussions.
4. Ensure all customer commitments on delivery, quality, and service are met or exceeded.
5. Proactively identify opportunities to expand business within existing accounts.
6. Manage and resolve customer issues, conflicts, and escalations promptly and effectively.
7. Manage customer accounts effectively.
Ideal Candidate:
The ideal candidate would have experience in:
1. Driving account profitability by managing pricing, costs, and margins effectively.
2. Ensuring accurate and timely financial forecasting, including revenue, order intake, and backlog.
3. Overseeing contract execution to minimize risk and ensure compliance with company policies.
4. Securing timely payment collection and managing pricing deviations efficiently.
5. Working with internal teams to ensure profitable delivery of tooling, non-recurring costs, and labor services.
6. Operational performance and risk management, including collaboration with operations teams.
7. Maintaining accurate data within ERP and CRM systems.
8. Ensuring strong working capital performance, including inventory management and accounts receivable collection.
9. Driving continuous improvement initiatives to enhance service levels and operational efficiency.
10. Monitoring industry trends and customer needs to anticipate risks and opportunities.
Additional Information:
Some UK and occasional international travel may be required.
For more information, please contact Juls Bujalska at 01453 852541 or send your CV to [emailprotected].
Omega Resource Group specializes in opportunities across Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction, and Manufacturing sectors.
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