The eCommerce Compliance Manager will be responsible for ensuring marketplace accounts and product listings remain fully compliant with platform policies, internal standards, and applicable regulations. This role also involves leading strategic commercial and compliance-related projects to support growth across key online marketplaces. The successful candidate will combine strong project management capability with deep platform knowledge and an ability to work cross-functionally to deliver business objectives while mitigating compliance risk.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
This role reports directly to the Digital or eCommerce Director.
Key Responsibilities:
* Ensure all marketplace accounts and product listings adhere to platform policies, local regulations, and internal compliance requirements.
* Monitor account health, performance metrics, and compliance dashboards; identify and resolve compliance issues promptly to minimise trading disruption.
* Lead investigations and root cause analyses for compliance incidents, implementing corrective and preventive actions.
* Liaise with marketplace support and performance teams to resolve compliance-related cases efficiently.
* Maintain up to date knowledge of evolving marketplace policies, proactively communicating updates and potential risks to internal stakeholders.
* Develop and deliver compliance training and best-practice guidance to internal teams.
* Prepare and submit documentation for product and account verification, including regulatory or KYC requirements.
* Collaborate with cross-functional teams - including Sales, Operations, Legal, Product, and Customer Service - to embed compliance into all business processes.
* Lead and coordinate commercial or compliance projects such as onboarding new marketplaces, managing international expansion, or enhancing operational efficiency.
* Track project progress, identify risks, and implement mitigation strategies to ensure successful delivery.
* Stay informed on the latest trends, technologies, and best practices within the eCommerce and marketplace ecosystem.
Requirements:
* Minimum of 4 years’ experience managing compliance and operational processes within eCommerce marketplaces (e.g., Amazon, eBay, TikTok Shop, etc.).
* Proven track record in resolving compliance or performance issues efficiently through marketplace channels.
* Demonstrated experience leading and delivering commercial or compliance projects in a digital retail environment.
* Strong understanding of marketplace policies, KYC processes, and platform-specific compliance frameworks.
* Proactive, hands-on, and solution-oriented approach with excellent problem-solving and critical thinking skills.
* Project management certification (e.g., PRINCE2, PMP, Scrum) is advantageous.
* Familiarity with project management tools (e.g., Asana, Trello) preferred.
* Experience collaborating across departments and managing multiple stakeholders at varying levels of seniority.