Job Details
This role is based within the Community Alarms & Out of Hours Team.
There are 2 positions available, please ensure you advise on your supporting statement which position you would like to be considered for.
1. Position 1 - working 35 hours per week on a 4 on / 4 off basis, the hours will either be from 08:00-18:30 or 11:30-22:00, shifts are allocated at least 4 weeks in advance through our workforce management system.
2. Position 2 - working 25 hours per week, Monday to Friday, the hours will be 17:00-22:00.
In addition, you will be expected to work a share of public holidays, including Christmas and New Year to which there are additional pay enhancements for.
You will earn a competitive salary of £26,786.83 - £29,170.80 (pro-rata) and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.
This role is based within the Contact Centre, within the Community Alarms & Out of Hours Team who handle calls for various services including Social Work, Homelessness, Housing & Property Repairs, Environment, Transportation and Community Alarms.
This is a Customer Service based role, you are required to be customer focused and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
A link to the role profile is included below.You will find more information about the job and the type of person we are lookingfor.
The Person
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence.
You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach.