* Full-time
Company Description
Established in 2012our mission is to bring high quality care to the elderly in Kensington and Chelsea. This role will play a vital part in ensuring that our clients receive the best in class and quality care they deserve and support the growth of our business.
Job Description
Salary dependent on experience:£28-32k + bonus
Care Scheduling & Coordination
* Schedule live-in care professionals to clients, ensuring continuity of care and appropriate skill matching
* Manage rotas, start dates, handovers, and cover arrangements
* Act as a point of contact for care professionals regarding placements and logistics
* Liaise with clients or families as needed regarding scheduling changes
Compliance & Personnel Records
* Maintain accurate and compliant personnel files for all Live-in care professionals
* Ensure all required documentation is in place and up to date (e.g. right to work, DBS, references, training records)
* Track renewal dates and follow up on expiring documents
* Support audits and inspections by ensuring records are well organised and inspection-ready
Recruitment Support & Screening
* Carry out initial screening of candidates, including CV review and telephone/video pre-screening
* Coordinate interviews and onboarding steps
* Communicate clearly with candidates throughout the early recruitment process
* Support the onboarding of successful candidates into compliant personnel files
General Office Administration
* Process care professional expenses and ensure timely submission for payroll
* Maintain basic office records and trackers
* Manage small but important touches such as birthday cards and team communications
* Provide general administrative support to the management team as required
Qualifications
Skills & Experience
* Strong organisational skills with excellent attention to detail
* Confident using spreadsheets, databases, and standard office software
* Clear and professional communication skills (written and verbal)
* Ability to juggle multiple priorities in a fast-moving environment
* Comfortable handling sensitive and confidential information
* Experience in care, healthcare, recruitment, or compliance administration is highly desirable
Personal Attributes
* Calm, reliable, and methodical
* Friendly and professional when dealing with care professionals and clients
* Proactive and able to work independently
* Genuinely enjoys helping people and keeping things organised
Additional Information
What We Offer
* A supportive and friendly working environment
* A role that makes a real difference to clients and care professionals
* Training and development opportunities
* Stakeholder pension, employee assistance programme,
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