Requirements & Description
Be part of something great
Maximus is a global organisation specialising in providing health and employment services to millions of people annually. In the UK, we employ around 5,000 staff across the country, delivering impactful services such as assessments, health services, employability programmes, and specialist support.
This role is based in Dundee, with weekly travel to the Aberdeen site required. The Assessment Centre Manager (ACM) is a managerial position within Operations, reporting to the Area Manager.
The ACM is responsible for delivering volume, quality, and service level performance targets for an assessment centre or a group of smaller centres. Key responsibilities include:
* Ensuring delivery of targets for volume, quality, and service levels
* Managing team performance and objectives
* Facilitating effective communication
* Overseeing administrative workflows
* Driving continuous improvement initiatives
* Handling customer complaints and escalations
* Communicating assessment procedure updates
* Supporting staff development and mentorship
* Managing staff absences proactively
* Performing clinical assessments and duties if qualified
Requirements include experience in team leadership, delivering challenging performance targets, and preferably clinical experience.
Individual Competencies
* Balancing business and customer needs
* Maintaining high-quality work standards
* Managing team workloads effectively
* Building collaborative relationships
* Communicating clearly across various media
* Inspiring teams and championing organizational goals
* Driving continuous improvement
EEO Statement
Maximus is committed to diversity, equity, and inclusion. We support a culture where all individuals are treated fairly and with respect. We are a Disability Confident Leader, offering guaranteed interviews to qualified applicants with disabilities, and are committed to reasonable adjustments during recruitment.
Salary
£38,000.00 (fixed salary)
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