Job Role:
Location:
Hourly Rate:
Job Type: Ongoing Temp
Job Purpose
To provide efficient administrative and coordination support to the Housing Compliance Team, ensuring all safety and compliance activities are well-organised, accurately recorded, and delivered in line with statutory requirements.
The postholder will manage data, handle tenant and contractor communications, schedule work orders, maintain compliance documentation, and assist with monitoring performance across key compliance areas, ensuring homes remain safe and well-maintained.
Key Responsibilities
Provide day-to-day administrative support for all compliance functions, including gas safety, electrical safety, fire safety, asbestos, water hygiene, and lifts.
Maintain accurate and up-to-date compliance databases and spreadsheets.
Manage incoming telephone and email enquiries from tenants, contractors, and colleagues, resolving queries or escalating where appropriate.
Schedule appointments and inspections, ensuring timely delivery of compliance works.
Liaise with contractors to confirm access, job details, and completion timescales.
Record and track progress of compliance actions, ensuring documentation is stored and filed correctly.
Support with processing and verifying contractor invoices and purchase orders.
Assist with data analysis, performance reporting, and audit preparation for internal and external reviews.
Ensure compliance records meet regulatory standards and organisational policies.
Provide general administrative support to the Compliance Manager and wider Housing team.
About You Essential Experience and Skills
Proven experience in an administrative role, ideally within housing, property, or compliance services.
Strong organisational skills with the ability to prioritise tasks and meet deadlines.
Excellent attention to detail and accuracy in data entry and record keeping.
Confident communicator with good written and verbal communication skills.
Experience liaising with tenants, contractors, and colleagues in a professional manner.
Competent IT user, with good knowledge of Microsoft Office (Excel, Word, Outlook) and database systems.
Ability to work independently and as part of a busy team.
Resilient under pressure and adaptable to changing priorities. Desirable
Knowledge of housing compliance regulations (e.g. gas, electrical, fire, legionella).
Experience working in a local authority or housing association environment.
Awareness of health and safety responsibilities and data protection requirements.
Qualifications
GCSEs (or equivalent) in English and Maths - Essential
Further qualification in Business Administration or Housing (Level 2/3) - Desirable Additional Information
This post is subject to a Basic DBS check.
The role may require occasional travel between sites or offices within East Devon.
Flexible / hybrid working arrangements are available in line with council policy. Our Values
Act with integrity and professionalism
Deliver excellent service to residents and colleagues.
Work collaboratively to achieve shared goals.
Value wellbeing, flexibility, and personal development