Are you passionate about helping young people take their first steps into the world of work? Do you thrive in a role where every conversation can open a door, spark confidence, and shape someone's future? Join us as an Account Lead and play a pivotal part in connecting local students with meaningful work experience that builds skills, fuels ambition, and changes lives.
As an Account Lead, you will work closely with a group of local schools to arrange high-quality work experience placements for students aged 14-18. You'll be the dedicated contact for your allocated schools, building strong relationships, communicating with employers, and ensuring every young person has access to a safe, meaningful and confidence-boosting placement.
This role is ideal for someone who is highly organised, an excellent communicator, and motivated by making a positive impact.
Key Details
Salary: £24,000, rising to £25,500 after 6-month probation, and £26,000 after 12 months
Hours: Full-time (37.5 hrs), part-time requests considered
Location: Office-based in central Leicester (free parking) with 4 WFH days per month
Flexible working: Hours between 8am-5pm
Benefits: TOIL system, 10% company pension
What You'll Do
Act as the main contact and account lead for your allocated schools and colleges
Build and maintain positive relationships with school staff and employers
Contact existing and new employers to secure high-quality work experience opportunities
Process student applications and match young people to suitable placements based on their interests
Support schools on-site with assemblies, queries, and placement preparation
Communicate effectively with employers and school contacts via phone, email, and in person
Help promote social mobility and challenge stereotypes through inclusive placement opportunities
Maintain accurate records in our CRM database
Collect evaluation data, insights, and impact stories
Represent Work Experience at events including assemblies, careers fairs, parent evenings, and business networking sessions
Follow safeguarding, confidentiality, and data-protection procedures
Manage incident/accident reporting in line with LEBC processes
Our Values
Adding value for all
Respect and value
Continual innovation
Evidence-based practice
Doing business efficiently
Our Culture
Innovating and adapting
Supporting one another
Nurturing talent and celebrating achievement
Growing through change
Listening to our customers
Taking pride in our work
Person Specification
Essential
Minimum of 5 GCSEs A-C (or equivalent), including English
Excellent verbal and written communication skills
Confident telephone manner
Ability to prioritise workload and meet deadlines
Strong interpersonal skills and team-focused approach
Problem-solving ability and adaptability
Empathy for young people and understanding of the challenges they may face
Basic understanding of safeguarding, health & safety, and welfare
Competent with Microsoft Office (Word, Excel, Outlook)
Desirable
Customer Service or Administration qualification
Experience using CRM systems
Experience in customer-focused or target-driven environments
Sales/marketing experience
Understanding of the local labour market
Full driving licence
Additional Information
Driving licence and own transport: highly desirable
LEBC is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Background checks and an Enhanced DBS will be required for this role.
How to Apply
If you are interested in this role and would like to learn more, we would love to hear from you. Please attach an up to date copy of your CV to the link provided and we will be in direct contact