Customer Service Representative
Full-Time | Permanent | £25,800 per annum
We're recruiting on behalf of our client for a proactive Customer Service Representative to join their team. This is a great opportunity to be part of a business that values excellent service and strong internal collaboration.
Location - Swansea
Hours of work - 08.00 - 16.30 Monday to Thursday. 08.00 - 14.30 Friday
Key Responsibilities:
Handle customer enquiries and process orders efficiently.
Manage allocated customer accounts, including quotations, order tracking, and complaint resolution.
Liaise with internal teams (sales, finance, production, logistics) to ensure smooth service delivery.
Maintain accurate customer records and system updates.
Support process improvements and represent the department in meetings when needed.
What We're Looking For:
Excellent communication and problem-solving skills.
Experience in customer service or internal sales preferred.
Strong IT skills - CRM, ERP, Microsoft Office.
Detail-oriented, organised, and able to manage multiple priorities.
Team player with the ability to work independently.
German language skills desirab...