Job Introduction
Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.
Our branch teams build trusted, long-term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short-term sales targets or bonus-driven incentives. Instead, we focus on doing what is right for the customer, even when that means prioritising long-term value over short-term profit.
This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe’s safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long‑term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.
The opportunity
We are looking for a Deputy Branch Manager to join our Milton Keynes Branch.
Key responsibilities
* People management, leadership, development, engagement and wellbeing of a team of Corporate and Private Banking Managers and Assistant Banking Managers
* Act as an ambassador of the Bank; identifying, meeting and winning prospective new customers/introducers and presenting how we work with steering and pricing and what we can offer in terms of service and facilities
* Collaboratively with the Branch Manager, take responsibility for the Branch operations including the Business Plan Process (the Wheel), business development, credit, operational risk, administration, financial control, culture (Our Way), recruitment, compliance and regulatory matters including adherence to the Bank's instructions and training and competence procedures
* Responsibility for adherence to the Bank's credit policy; ensuring customers are always treated fairly
* Grow and develop the branch's profitability in the local market by providing effective business leadership
* Develop and maintain a sound understanding of the local market, and to maintain relationships with professional firms and introducers
* Develop or support the introduction of new and improved methods of working, products, procedures or technologies; driving efficiencies and risk management
* Undertake required reviews, assessments, control checks, evaluations and oversight as required under the instructions and maintain good administrative order within the branch
What we're looking for
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...
* Excellent customer service skills and experience successfully developing business
* Good understanding of the Bank's credit processes
* Attention to detail and a methodical approach
* Good knowledge of Microsoft Office tools, especially Excel, Word and PowerPoint
* Structured work practice and a strong sense of administrative order
* Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
Why join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That's why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Equal Employment Opportunity
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio‑economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
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